Account & Relationship Management (Sales) Full time PHQ (phq.nz) is an independent, digitally led creative agency based in Auckland, founded by the Phantom London studio ( Our very essence is to shape shift - to adapt and evolve, collaborating with brands that challenge and endlessly inspire us.
We transform challenges of all shapes and sizes into inventive, engaging and performance-driven solutions.
For us, every project is a unique opportunity to lead the industry and deliver groundbreaking results.
Put simply, we want to do incredible work that we're proud of and make our clients love us.
Where there's an innovative solution to be had or simple amends to complete, we will tackle it even better than anyone could have imagined.
About the role As the Partnership Lead, you will play a pivotal role in our agency's success and growth of our client relationships.
You will lead agency-wide efforts to identify and cultivate business opportunities, ensuring alignment with PHQ's strategic goals.
Your responsibilities will involve relationship management, project delivery oversight, and team leadership.
You will champion PHQ's services, strategically managing client accounts and pioneering a culture of excellence across all interactions.
About you You are a forward-thinking and strategic leader with a wealth of experience in managing client portfolios.
Your exceptional communication skills and ability to forge strong client relationships are unmatched, ensuring client satisfaction and solidifying long-term partnerships.
You'll flourish in collaborative settings, working closely with internal teams and external partners to pioneer innovative solutions in an ever-changing digital landscape.
What you'll bring Work experience of 5+ years in a Client Partnership/Account Manager type role at an Advertising/Media/Digital & Creative agency A wealth of experience and knowledge of the business side of an agency and managing client portfolios, including profitability, client acquisition, and account management Strong sales and account management experience Ability to build rapport and maintain positive relationships with clients, partners, and stakeholders Knowledge of digital production processes and technologies Remarkable verbal and written communication skills An enthusiasm for keeping up to date on current topics in the field of Creative & Digital technologies Passion for Design is a plus Your application will include the following questions: Which of the following statements best describes your right to work in New Zealand?
How many years' experience do you have in a client services/account management role?
What's your expected annual base salary?
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