4+ years experience in a commercial sales or account management
Be responsible for the sourcing and onboarding of additional Merchants within the scope of the NZ market
Work flexibly from our beautiful Auckland office
Write your story with a career at Zip
As a Partner Success & Growth Manager, this hybrid role will be also responsible for sourcing and onboarding additional Merchants within the scope of the NZ market. You will manage at scale, promotion activity and engagement to drive forward key commercial related KPI's. Provide key personalised training sessions to best upskill and engage with merchants to give them tools and confidence to use Zip to its full potential. This role is crucial to increasing engagement through key merchant lifecycle stages and the catalyst for Zip's adoption into their business.
Interesting problems you'll get to solve
Be the first point of contact for a marquee merchant partner and a cohort of strategic merchants to provide an end to end service alongside the Marketing, Product, Sales and Merchant operations teams
Be the first point of contact for merchant operational tasks, set ups, technical validation of both merchant and customer application and order flows
Identify any opportunities to onboard groups affiliated to current ANZ Merchants
Support onboarding flows
Merchant lifecycle tasks associated to 30, 60, 90 days to keep your merchants engaged and transacting.
Provide post 90 day support, including but not limited to:
Supporting merchants with all administrative tasks
Channeling merchant offers through to Zip marketing opportunities (e.g. deals page, social posts/app feed where relevant)
Outbound engaging with merchants to optimise BPI and POS (with results from BPI audit and project)
Cross selling Zip products as applicable
Executing growth & scalable merchant engagement strategies
Take ownership of your Merchant Enquiries Knowledge Base, developing FAQs and other resources to help our merchants optimise Zip for their business, and self-solve operational issues where possible
Take ownership of your merchant feedback, and work with the Commercial, Finance and Prod/Eng teams to streamline processes and solve any operational issues
Provide reporting on pipeline and territory
Identify opportunities for product and other tech solutions to your merchant pain points
Support projects which help to deliver goals for the department and our merchants, as determined by the Manager
Lead by example, delivering outstanding merchant support to model positive relationships between our merchant partners and the wider team
What You'll Bring To The Team
To help us level up, you'll bring:
A #customerfirst mindset with an obsession over the merchant experience
4+ years experience in a commercial sales or account management role at Zip or similar relevant experience, with demonstrated high levels of commercial success, productivity and customer satisfaction
Solid understanding of the credit, payments, eCommerce and retail markets
Exceptional presentation, planning and time management skills
Excellent relationship skills to work with external customers and internal stakeholders at all levels
Initiative to speak up on ideas and process improvements
Ability to follow internal processes carefully, with a strong attention to detail
Ability to work independently, with a commitment to setting a high bar for yourself
A passion for sharing knowledge and supporting your peers
Ability to solve complex customer and merchant problems and handle escalations
Our values in your DNA: Customer First, Own It, Stronger Together and Change the Game
Experience using salesforce beneficial but not essential
What You'll Get In Return
As we write this next exciting chapter in our story, we will continue to move at pace and embrace change. For you, this might mean opportunities to learn new skills with hands-on experience, broader responsibilities, or the buzz of seeing your work impact customers faster.
Zip is a place where you'll get out exactly what you put in. When you join the team, we'll do our best to make sure you can be yourself and surround yourself with smart, friendly colleagues and leaders who have your back, so that you can make the big things happen.
Zipsters tell us these are just some of the best things about working here. You'll also receive:
25 days paid leave annually, including birthday leave and quarterly wellbeing days
16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers
Family support policies including miscarriage bereavement leave and domestic violence leave
Mental health and wellness initiatives, including $299 annual wellbeing allowance, free access for you and family members to our EAP service Sonder, discounted private health insurance, and great rates on fitness sessions through ClassPass
2 days paid volunteering leave per year
Team social events, epic offices, free breakfast daily
Be a part of a team that reflects the diversity of our customers
We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.
Equally, we're committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.
And finally…get to know us
Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products that bring customers and merchants together.
Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.
We're proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.
We are a proud 2024 Circle Back initiative employer and will respond to every applicant.
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