4+ years experience in a commercial sales or account managementBe responsible for the sourcing and onboarding of additional Merchants within the scope of the NZ marketWork flexibly from our beautiful Auckland officeWrite your story with a career at ZipAs a Partner Success & Growth Manager, this hybrid role will be also responsible for sourcing and onboarding additional Merchants within the scope of the NZ market. You will manage at scale, promotion activity and engagement to drive forward key commercial related KPI's. Provide key personalised training sessions to best upskill and engage with merchants to give them tools and confidence to use Zip to its full potential. This role is crucial to increasing engagement through key merchant lifecycle stages and the catalyst for Zip's adoption into their business.Interesting problems you'll get to solve Be the first point of contact for a marquee merchant partner and a cohort of strategic merchants to provide an end to end service alongside the Marketing, Product, Sales and Merchant operations teamsBe the first point of contact for merchant operational tasks, set ups, technical validation of both merchant and customer application and order flows Identify any opportunities to onboard groups affiliated to current ANZ MerchantsSupport onboarding flowsMerchant lifecycle tasks associated to 30, 60, 90 days to keep your merchants engaged and transacting.Provide post 90 day support, including but not limited to:Supporting merchants with all administrative tasks Channeling merchant offers through to Zip marketing opportunities (e.g. deals page, social posts/app feed where relevant)Outbound engaging with merchants to optimise BPI and POS (with results from BPI audit and project)Cross selling Zip products as applicableExecuting growth & scalable merchant engagement strategiesTake ownership of your Merchant Enquiries Knowledge Base, developing FAQs and other resources to help our merchants optimise Zip for their business, and self-solve operational issues where possibleTake ownership of your merchant feedback, and work with the Commercial, Finance and Prod/Eng teams to streamline processes and solve any operational issues Provide reporting on pipeline and territory Identify opportunities for product and other tech solutions to your merchant pain pointsSupport projects which help to deliver goals for the department and our merchants, as determined by the ManagerLead by example, delivering outstanding merchant support to model positive relationships between our merchant partners and the wider teamWhat You'll Bring To The TeamTo help us level up, you'll bring:A #customerfirst mindset with an obsession over the merchant experience4+ years experience in a commercial sales or account management role at Zip or similar relevant experience, with demonstrated high levels of commercial success, productivity and customer satisfactionSolid understanding of the credit, payments, eCommerce and retail marketsExceptional presentation, planning and time management skillsExcellent relationship skills to work with external customers and internal stakeholders at all levelsInitiative to speak up on ideas and process improvementsAbility to follow internal processes carefully, with a strong attention to detailAbility to work independently, with a commitment to setting a high bar for yourselfA passion for sharing knowledge and supporting your peers Ability to solve complex customer and merchant problems and handle escalationsOur values in your DNA: Customer First, Own It, Stronger Together and Change the GameExperience using salesforce beneficial but not essentialWhat You'll Get In ReturnAs we write this next exciting chapter in our story, we will continue to move at pace and embrace change. For you, this might mean opportunities to learn new skills with hands-on experience, broader responsibilities, or the buzz of seeing your work impact customers faster.Zip is a place where you'll get out exactly what you put in. When you join the team, we'll do our best to make sure you can be yourself and surround yourself with smart, friendly colleagues and leaders who have your back, so that you can make the big things happen.Zipsters tell us these are just some of the best things about working here. You'll also receive:25 days paid leave annually, including birthday leave and quarterly wellbeing days16 weeks paid parental leave for primary carers, and 4 weeks for supporting carersFamily support policies including miscarriage bereavement leave and domestic violence leaveMental health and wellness initiatives, including $299 annual wellbeing allowance, free access for you and family members to our EAP service Sonder, discounted private health insurance, and great rates on fitness sessions through ClassPass2 days paid volunteering leave per yearTeam social events, epic offices, free breakfast daily Be a part of a team that reflects the diversity of our customersWe pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.Equally, we're committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.And finally…get to know usZip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products that bring customers and merchants together.Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.We're proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.We are a proud 2024 Circle Back initiative employer and will respond to every applicant.
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