Participation and Membership Administrator - Athletics New Zealand About Athletics New Zealand: Athletics New Zealand exists to deliver great athletics experiences. Steeped in history, athletes in the famous black singlet have delivered so many magical New Zealand sporting moments. Athletics is the foundation of all sport (run, jump, throw) and underpinning a strong high-performance programme is a regional network of centres, clubs, schools, and associate members that deliver positive athletics experiences across Aotearoa. Athletics New Zealand is also in the events business and alongside National Championships for Track and Field, Cross Country, Road Relays, Mountain and Trail Running (to name a few), Athletics New Zealand also owns and delivers the iconic Rotorua Marathon. Athletics New Zealand wants to lead 'big shifts' in athletics.
These include transforming the sport from:
A predominantly member-based sports model to a model that engages with and provides value to a much wider, more diverse range of participants, supporters, and followers.
A competitions ecosystem that is set up to mainly serve traditional sporting pathways, to a system that also delivers successful recreation and commercial events.
A reliance on grant funding to self-generated commercial earnings and tripling Athletics New Zealand annual investment in development.
About the Role: We are looking for a skilled and dedicated Participation and Membership Administrator to join our team. In this role, you will support community engagement by providing excellent customer service, managing membership and event systems, and maintaining accurate data. Working closely with our Development and Events teams, clubs, and external system providers, you will streamline registration processes, facilitate engaging training opportunities, and communicate effectively to enhance the engagement experience with Athletics New Zealand.
Key Responsibilities:
Event Support: Coordinate participant registrations, assist with event-day logistics, and manage on-site support to ensure a smooth and engaging experience for attendees.
Membership Administration: Act as the main contact for member inquiries, manage membership registrations and renewals, maintain an accurate database, and generate membership reports.
System Management: Oversee relationships with system providers, maintain an issues log, and keep members and clubs updated on system announcements and improvements.
About You: You are a proactive and customer-focused administrator with experience in membership management, data maintenance, and event support. You possess an understanding of CRM and registration systems, have excellent organisational skills, and enjoy contributing to a positive community experience. A background in sports administration or a related field is highly advantageous.
Essential Skills and Experience:
Proven experience in membership or event administration, ideally within the sports sector.
Strong proficiency with Microsoft Office, CRM, and membership or event registration systems.
Ability to manage multiple tasks and meet deadlines with high attention to detail.
Excellent interpersonal and communication skills, with a strong customer service orientation.
Familiarity with Health and Safety at Work, Children's Act, and Privacy Act regulations.
Why Join Us? This is a fantastic opportunity to play a pivotal role in promoting, supporting, and growing athletics across New Zealand. As part of Athletics New Zealand, you'll contribute to a positive community and make a meaningful impact on the sport's future.
Applications Close: 5pm Thursday, 28 November 2024
To apply: Please send your resume and cover letter to: ****** or call CEO Cam Mitchell on 027-585-9028 to discuss the position in confidence.
Be part of an organisation that champions growth, diversity, and innovation in athletics!
Reference # 27416
Posted on 20 Nov 2024
Closes on 28 Nov 2024 17:00
Location(s) Auckland (Mairangi Bay), Auckland Region
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