As the Banking Specialist, you will be responsible for identifying existing and new Westpac customer's banking needs, including personal and home lending requirements. You will listen and provide advice and solutions to the customer to meet these needs, ensuring all information is collected in accordance with regulations and policies. You will also be responsible for proactively identifying new opportunities to provide further advice and solutions regarding their financial aspirations to retain our valuable customers.
You will create a customer experience that is gold class every time by being empathetic, trusted, and knowledgeable in your interactions. Having a growth mindset to keep imagining and developing the bank in new ways and your career will set you up for success as a Banking Specialist.
Using appropriate interpersonal styles and communication methods to guide individuals to fast and effective outcomes is essential. In addition, you will bring:
2+ years of Banking/Finance or similar professional experience
An understanding of credit risk and lending principles (residential lending) preferred
Confident in learning new digital platforms and tech-savvy
You are a critical thinker always looking for ways that best supports the customers' financial needs
Strong verbal and written communication skills are a must
Ability to manage multiple priorities and work to deadlines
Strong existing connections and rapport in the local community would be advantageous
Westpac Hei Wahi Mahi | Working at Westpac
As well as immersing yourself in a supportive team environment, you'll be offered some of the best banking and lifestyle benefits in the market along with:
4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
Additional purchased leave options up to 4 weeks per year
Banking benefits, insurance discounts, and superannuation scheme
Career growth – we promote internal capability; we have programmes that recognise star performers
Generous parental leave – and top up government paid parental leave
School holiday subsidy - help you balance work and family during school holidays
Environmental and community care programmes
Ko matou tenei | Our Organisation
At Westpac, we're working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we've been driven by our purpose to Create Better Futures Together.
What makes us unique are the incredible people we're lucky enough to have walk through our doors every day. The giant 'W' on our building doesn't just stand for Westpac – it says, double you. We're a place that values, rewards, and recognises individuality. Where you can be your whole self, your true self, and your best self. We're recognised as a place where talent is developed, where passions are fuelled, and where ambitions of all shapes and sizes thrive. And it all starts with you!
Apply today with your CV and Cover Letter.
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