Location: Based in Christchurch, covering travel to Otago, Dunedin, West Coast, Marlborough, and NelsonTravel: 30-40% monthly with occasional overnight staysReporting to: Regional Manager (Christchurch-based)Franchise Support: 55-60 franchisees with an indirect team of 600 cleanersRole Overview:As the Operations Manager for the South Island, you will ensure franchisee and customer satisfaction through strong site support, franchisee guidance, and operational excellence. This includes frequent site visits, training, adherence to contract specifications, and Health & Safety compliance. You will be a key conduit between the franchisees and the business, delivering essential messages and strategies that drive everyone toward a shared success.Key Responsibilities:Conduct regular site visits to franchisees for quality assurance and relationship buildingTrain franchisees and their teams on company standards, operations, and contract complianceSupport new franchisee start-ups, ensuring smooth initial operations and onboardingMaintain contract knowledge and apply adherence to specifications and operational standardsAct as the primary point of contact, ensuring franchisee alignment with company messaging and goalsEnsure H&S guidelines are met across sitesSkills and Experience Needed:Previous experience in the cleaning, maintenance or facilities industryStrong operations and audit/compliance experienceEffective communicator with high emotional and cultural intelligenceExcellent organisational and planning skills, with a detail-oriented approachConfidence in administering business methodology and best practicesProven people skills to manage diverse personalities within franchisee teamsAdditional Information:Monday to Friday role, with occasional weekend or evening work as neededUniforms providedThis is a fantastic opportunity to lead and shape operations across the South Island while building positive relationships and driving franchisee success. Apply now if you have the industry experience, operations skills, and people-first approach to make an impact!Contact Jordan Larkins or Sarah Harland on 03 3666 226 for a confidential chat if you'd like further details.
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