CPG Hotels is proud of our portfolio of unique hotels and the dynamic staff we employ. We have a wide variety of roles, situated around the country. Our current growth phase has been strategically planned but we are always on the lookout for talented people enthusiastic about a career in hospitality. Our people are what makes our business. Your well-being is our top priority, along with providing you with endless career and growth opportunities, fantastic rewards and recognition, flexibility to suit your lifestyle and enjoy your birthday off on us!
We think of ourselves as a family: a close group of individuals, hardworking, and protective of each other and we love what we do. We like to identify and celebrate our individual personalities and strengths and channel these towards delivering the most enjoyable experiences for our guests, thereby enhancing loyalties and nurturing relationships at a very unique and exciting time for our company.
About the role:
Centered in the vibrant city of Christchurch, the luxury Fable Christchurch is having a unique opportunity for an Operations Manager to lead our team.
The Operations Manager has a key focus on customer service, maximizing income and yield in conjunction with our Regional General Manager – South Island as well as ensuring policies and procedures of the hotel are adhered to. You will be responsible for the day-to-day hotel operations and support the Heads of Department to build a strong staff level and improve our 5-star guest service experience.
Key responsibilities:
Day-to-day operations and full responsibility and management of the team
Deliver exceptional customer service ensuring guests' satisfaction and comfort
To maximize profitability through revenue generation and the controlling of expenditure
Leadership, recruiting, training and coaching of team members
Finding suitable solutions to ensure guest satisfaction as well as hotel performance.
Strategize to achieve the key financial indicators including daily business analysis, payroll control, profit and loss review, business plans, stocktaking, rostering and forecasting for the Hotel.
Work in partnership with the Corporate Directors and Business Development Manager to achieve targets and revenue growth
Skills and experience
Minimum 2 years' experience in a Rooms management role.
Can-do, positive attitude that consistently delivers exceptional guest engagement.
Proven leadership skills
Full Drivers License
A current Manager's Certificate
Excellent communication skills, both written and verbal
Attention to detail and accuracy
Excellent negotiation skills and relationship-building skills with different stakeholders
The ability to work well under pressure
New Zealand citizenship, residency or a current valid work permit.
Sound understanding of the legislation regarding current Health & Safety, Fire Safety, NZ Licensing laws, NZ Employment laws.
Immaculate personal presentation and grooming standards.
Flexibility to work on a full-time rotating roster
What we offer at CPG Hotels:
Paid Birthday Off
Endless career and growth opportunities
Fantastic rewards and recognition initiatives
Free access to hundreds of online Hospitality courses
A variety of amazing corporate discounts
Sound like a good fit for your next step in hospitality? We'd love to chat to you!
To apply now for this position, please click the 'apply' button and send us your CV and cover letter.
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