Operations Consultant - Lending Security Integrity and Approvals (12-Month Fixed Term)At ASB, we're all about doing what we can to help our customers get "One Step Ahead" by giving them the tools they need to manage their lives and plans for their families and future.
We're seeking an Operations Consultant to join our dynamic Lending Security Integrity and Approvals team on a 12-Month Fixed Term.
In this role, you'll play a pivotal part in ensuring operational excellence while delivering top-notch customer service. You'll be responsible for maintaining a delicate balance between service, business, policy and risk considerations, showcasing your sound judgement and decision-making skills.
About the role: The Lending Security Integrity and Approvals team is multi-functional, where the Integrity side look after risk control checks, audits for diversified funding, quality assurance, maintenance, and the integrity of our security, along with some reporting for ASB.
For our Approvals half of the team, they assess and apply a credit decision on Security Alteration requests, prior to any changes being made for our retail customers.
Your key responsibilities will include: Delivering superior customer service; own the "experience" in responding to and effectively managing and resolving customer/stakeholder enquiries, complaints and issues.Providing expert advice and knowledge on ASB's lending documentation requirements.Demonstrating an active interest in learning and applying various Operations Excellence tools such as lean, agile, DMAIC, human centred design and data analysis/root cause analysis.Contributing to building a proactive risk management culture within the team where all staff 'own our risks.'Contributing to business planning by sharing observations/insights of customer experience/opportunities and pain points and suggesting possible initiatives to improve.What do I need to be successful? This role will suit an ambitious individual who always prides themselves on the delivery of outstanding customer service and has a curious, investigative mindset.
Further to your success will be: Your demonstrated ability to work effectively in a deadline driven environment.Technically savvy and able to learn and utilise various ASB systems quickly.Great numerical skills and a keen eye for detail is essential.The ability to communicate clearly and confidently, both verbally and in writing is essential.You will also need to be a team player with the ability to think outside the box to solve unique problems.2-3 years banking experience, experience in lending would be an advantage.If you are looking to move into a role where there are tons of opportunity for development and progression, then this is a fantastic opportunity.
Working for ASB ASB is grounded in our values (caring, integrity, passion, courage and united). They guide our day-to-day interactions with our team, customers and community. They are what makes ASB - ASB.
We offer a flexible and supportive work environment as well as an open and inclusive culture; a place where we welcome and value your individuality, ideas and goals.
If you are passionate about delivering exceptional customer service and thrive in a collaborative environment, we invite you to apply now to be considered for this exciting opportunity!
How to apply? For more information on responsibilities and requirements see the attached position description, please note that all applications must be received via our careers site online.
If this role sounds like it might be the one for you then please click "apply"… we'd love to hear from you! Successful candidates will be required to undertake several pre-employment checks which will include but are not limited to; Police Check, Credit Check, AML Compliance, Verification of your qualifications and may include checks both here in New Zealand and overseas.
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