Posted: 07/11/2024
Closing Date: 07/12/2024
Job Type: Permanent - Full Time
Location: Manukau
Job Category: Customer Solutions, Transport, Warehouse
We are looking for a motivated & dynamic person to join our team who will work across our Auckland sites. In this role, you will be working closely alongside our customers and operational team. Providing exceptional customer service is at the forefront of this role. We pride ourselves in ensuring customers always have a positive experience. Having a proactive approach, analytical mind, and attention to detail are essential.
Cardinal is a leading partner to many of New Zealand's well-known companies in food, beverage, grocery, and personal healthcare. We offer an end-to-end logistics solution to our customers, which provides the opportunity for our team members to develop, upskill, and progress within the business. Our teams strive to be "Best in Class".
Working Hours:
Monday to Friday, 10:30am - 7:00pm
The successful applicant will be responsible for:
Manage open tickets and resolve them in a timely manner
Process customer orders promptly and accurately & make adjustments as requested
Prepare the delivery documentation and relay important delivery instructions to key stakeholders.
Support initiatives to improve the overall customer service experience and programs
Provide support/cover for other administrative tasks such as POD uploading support
Ideal applicant will be:
Driven and provide exceptional customer service
Able to work collaboratively with the team
Able to problem-solve
Ideal applicant will have:
At least 2 years working within the warehouse/logistics industry
Certificate in Customer Care or Logistics would be advantageous
Proven SAP experience (advantageous)
Demonstrating a customer-focused mindset that prioritises the needs and satisfaction of customers
Analytical skills and the ability to analyse data
Intermediate level of experience using Microsoft Suite
Prior experience using TMS or WMS system & CRM system
What we can offer:
A competitive remuneration package
Membership to the Cardinal Perks Program (discounts with some of NZ's major retailers)
Life insurance
Ongoing professional training and development
If the above sounds like you, do not hesitate and apply now! We look forward to discussing this opportunity with you. Applicants for this position must have New Zealand citizenship, residency, or a valid work visa. The successful applicant must pass a pre-employment drug and alcohol test, criminal history check, and provide two contactable references.
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