We are looking for a reliable, enthusiastic, motivated person with great management and people skills to fill our Operations Manager position at our busy business in Christchurch.
Location: Based in Christchurch
Reporting to: Director
Our company is a successful well-known Mobility Transport Services in the Christchurch and wider region. We have built the company on friendly customer service, efficient speedy pick-up and drop client with competitive pricing. We are focused on expanding market share in the Mobility Transport Services area markets. We are looking for a talented, experienced and enthusiastic Operations Manager to lead this journey.
You will be a key conduit the business, delivering essential messages and strategies that drive everyone toward a shared success.
Key Responsibilities: Managing drivers and efficient route planning for jobs
Preparing/overseeing all bookings by customers
Ensuring that all customers are picked up and dropped off in a timely manner
Ensuring all material is processed in a cost-effective manner
Identify new business and opportunities to drive growth and profitability
Drive the profitability and sustainability of the business
Hands-on approach to acquire new clients and customers
Develop a network of contacts to attract new market opportunities
Marketing the business in a positive light to gain new business
Strong focus on long-term value and customer satisfaction
Researching new innovative technology and more efficient ways of performing our services
Ensuring all staff are performing their roles safely and adhering to Health & Safety practices
Ensure all cars and vans are serviced timely and well maintained
Reporting and analysis provided to Director in a timely manner
Keep the Director fully informed of all aspects of the operations and business in a transparent and no surprises environment
Driver daily run sheets of pickups/drop-offs – dispatching jobs
Working out with the drivers for the most efficient pickup/delivery of customers
Dealing with customer phone and online bookings with other health centres or Rest Homes
Receiving payment for services and monitoring collection
Focus on marketing and networking to increase client base and increase revenue
Developing new opportunities for working with other Rest homes
Following up on accounts
The day-to-day management and safety at the workplace
Staff management, training, rostering and hiring
Creating and maintaining a positive work and staff environment
Cash handling, basic record keeping, processing and following up on invoices
Answering the phones and responding to emails
Managing bookings
Daily management of office and supplies
Conduct regular site visits for quality assurance and relationship building for stakeholders inside and outside Canterbury.
Train the teams on company standards, operations, and contract compliance
Maintain contract knowledge and apply adherence to specifications and operational standards
Act as the primary point of contact, ensuring the business alignment with company messaging and goals
Ensure H&S guidelines are met across sites
Skills and Experience Needed: Previous experience in hands-on managerial experience and managing a team of over 15 staff including contract drivers
Strong operations and audit/compliance experience
Effective communicator with high emotional and cultural intelligence
Excellent organisational and planning skills, with a detail-oriented approach
Confidence in administering business methodology and best practices
Proven people skills to manage diverse personalities within franchisee teams
Applicants should have: A friendly, outgoing personality and love working with people
A high standard of customer service
Experience working in, maintaining and managing a similar operation is an advantage
Fluent written and spoken English
High level of personal presentation and hygiene
Honest, trustworthy and reliable
Punctual with good time-keeping
Able to maintain clear, accurate and up-to-date records
Able to operate to set targets, standards, follow procedures and guidelines
Trustworthy and can work without supervision
Motivated to grow the business and expand market share
Intermediate knowledge of Microsoft Office (Excel, Word, Outlook)
Attention to detail to invoicing and calculating overcharge amounts
Team player and working collaboratively with management who are remote
Strong focus on customer service and providing the best service
Has their finger on the pulse of everything going on within the business
Qualifications/Experience required for this position: At least three years of experience in managing a team
Experience in managing a similar operation
A degree in Management required for this position
Valid New Zealand work permit
Days of Work: 6 days a week. Ability to work flexible hours, including evenings and weekends and flexible in terms of some time being spent away from Christchurch and on occasion, working non-standard hours.
Remuneration: A minimum salary of $28 per hour and a minimum of 35 hours per week.
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