**Job Title:** Online Web Chat Specialist **Company:** Plains GP Holdings **Location:** Dunedin, Otago, NZ **Job Type:** Part-Time **Seniority Level:** Associate Level **Years of Experience:** 2 ### Job Description Plains GP Holdings is seeking an enthusiastic and skilled Online Web Chat Specialist to join our dynamic team in Dunedin. As a part-time member of our customer service unit, you will harness your expertise in online communication to provide exceptional support to our clients through live web chat, ensuring a seamless and positive customer experience. ### Key Responsibilities - **Customer Interaction:** Manage incoming live chat inquiries from clients promptly and professionally, addressing queries related to our products and services with accurate information. - **Problem Resolution:** Identify common customer issues or concerns and provide effective solutions while maintaining a high level of customer satisfaction. - **Technical Proficiency:** Utilize our customer relationship management (CRM) systems and chat software to document interactions, track customer issues, and ensure timely follow-up. - **Product Knowledge:** Maintain an in-depth understanding of our product offerings to provide accurate and helpful information to clients. - **Collaboration:** Work closely with other team members to ensure consistency in messaging and share knowledge about customer trends and experiences. - **Feedback Loop:** Gather feedback from customers regarding their online experience and report on potential areas for improvement to management. - **Adherence to Policies:** Follow all company policies and procedures while maintaining a professional demeanor in all interactions with customers and colleagues. - **Performance Monitoring:** Monitor and analyze chat metrics to improve response times, customer satisfaction rates, and overall performance. ### Requirements #### Qualifications: - **Education:** High school diploma or equivalent is required; associate degree or relevant coursework in communication, marketing, or customer service is a plus. - **Experience:** A minimum of 2 years in a customer service or online support role, preferably with experience in live chat communications. #### Skills: - **Communication Skills:** Excellent verbal and written communication skills with a strong command of the English language. - **Technical Skills:** Proficient in using chat software and customer service tools. Familiarity with CRM systems is a significant advantage. - **Attention to Detail:** Strong ability to focus on details, ensuring the accuracy of information provided to customers. #### Personality Traits: - **Confident:** Able to engage with customers assertively while maintaining a friendly and approachable demeanor. - **Adaptable:** Willingness to learn and adjust to new technologies, products, or customer needs quickly. #### Soft Skills: - **People Management:** Capable of managing multiple customer interactions simultaneously while maintaining a high standard of service. - **Problem-Solving Ability:** Ability to troubleshoot and resolve customer issues efficiently while keeping customer satisfaction in mind. ### Benefits - **Relocation Allowance:** Financial support to assist with any relocation expenses if applicable. - **Retirement Plan:** Access to a company-sponsored retirement savings plan to prepare for your future. - **Company Equipment:** Provision of all necessary equipment to perform your job effectively. ### Working Environment At Plains GP Holdings, we promote an innovative working environment where technology is harnessed to drive efficiency and excellence in service delivery. Join us and contribute to making a difference in how we interact with our clients. ### Application Information Interested candidates should submit their resumes and cover letters by **October 26, 2024**. ### Equal Opportunity Statement Plains GP Holdings is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.