Online Web Chat Manager

Job Description: Costco is seeking a highly experienced and reliable Online Web Chat Manager to join our team in Christchurch, Canterbury, NZ. As a Mid-to-Senior Level position, the ideal candidate will have at least 8 years of experience in online customer service and chat management. Responsibilities: 1. Manage and oversee the online web chat platform, ensuring timely and accurate responses to customer inquiries. 2. Train and supervise a team of online chat representatives, providing guidance and support as needed. 3. Develop and implement strategies to improve customer satisfaction and increase online sales through the chat platform. 4. Monitor chat performance metrics and analyze data to identify areas for improvement. 5. Collaborate with other departments to ensure a seamless online customer experience. 6. Stay up-to-date on industry trends and best practices in online customer service and chat management. Requirements: 1. 8+ years of experience in online customer service and chat management. 2. Strong communication and interpersonal skills. 3. Ability to work independently and make decisions under pressure. 4. Excellent cooperation and critical thinking skills. 5. Reliable and able to meet deadlines consistently. Personality Traits: 1. Reliable 2. Independent Soft Skills: 1. Cooperation 2. Critical thinking Benefits: 1. Dental insurance 2. Employee discounts 3. Travel opportunities Working Environment: At Costco, we strive to pursue excellence in every endeavor, setting a high standard for achievement. Our team is dedicated to providing exceptional customer service and creating a positive online shopping experience for our members. Deadline to apply: ******** Equal Opportunity Statement: Costco is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, disability, or any other protected status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.