Online Support Manager

Job Description: Alaska Air Group is seeking a part-time Online Support Manager to join our team in Christchurch, Canterbury, NZ. As an Associate Level position, the ideal candidate will have at least 5 years of experience in a similar role. We are looking for a driven and confident individual who excels in a fast-paced environment and is committed to providing exceptional online support to our customers. Responsibilities: - Manage and oversee the online support team, ensuring timely and effective responses to customer inquiries and issues - Develop and implement strategies to improve the online support process and enhance customer satisfaction - Monitor and analyze customer feedback and data to identify trends and areas for improvement - Collaborate with other departments to address customer concerns and improve overall customer experience - Stay up-to-date on industry trends and best practices in online support and customer service - Provide training and guidance to team members to ensure high-quality support services - Handle escalated customer issues and complaints in a professional and efficient manner Requirements: - Bachelor's degree in Business Administration, Marketing, or related field - 5+ years of experience in online support or customer service - Strong leadership and communication skills - Ability to work well under pressure and meet deadlines - Proficiency in Microsoft Office and online support tools - Teamwork and innovation are essential soft skills for this role Benefits: - Company equipment provided - Parental leave - Relocation allowance for eligible candidates Working Environment: At Alaska Air Group, we thrive in a culture that embraces change and responds resiliently to challenges. Our team is dedicated to providing the best possible support to our customers and working together to achieve our goals. Deadline to Apply: Interested candidates should apply by September 6, 2024. Equal Opportunity Statement: Alaska Air Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.