**Job Title:** Online Support Assistant **Company:** Gilead Sciences **Location:** Nelson, Nelson, NZ **Job Type:** Part-Time **Seniority:** Entry Level **Years of Experience:** 0 **Position Overview:** Gilead Sciences is seeking a motivated and detail-oriented Online Support Assistant to join our dynamic team in Nelson, NZ.
In this entry-level position, you will play a crucial role in supporting our online platforms while providing exceptional service to our clients.
The ideal candidate will be adaptable, reliable, and comfortable working in a fast-paced environment, reflecting Gilead's commitment to innovation and excellence.
**Key Responsibilities:** - Assist customers through online support channels, addressing inquiries, troubleshooting issues, and providing solutions in a timely and efficient manner.
- Monitor and manage online support requests, ensuring that all interactions are logged accurately and follow-up actions are taken as necessary.
- Collaborate with team members to develop and improve support processes, sharing insights and feedback based on user interactions.
- Participate in training sessions to enhance product knowledge and customer service skills, remaining up-to-date with Gilead's offerings and policies.
- Generate and analyze customer feedback to identify trends and areas for service improvement.
- Contribute to the creation of online support documentation, FAQs, and help resources to enhance the overall customer experience.
- Provide support during peak periods, including evenings and weekends as needed to ensure adequate coverage.
- Participate in regular team meetings and contribute to brainstorming sessions aimed at improving overall service delivery.
- Uphold Gilead's values by demonstrating integrity and professionalism in all interactions with customers and colleagues.
- Assist in administrative tasks as needed, such as updating customer databases and ensuring compliance with company policies.
**Requirements:** - Strong written and verbal communication skills in English; proficiency in additional languages is a plus.
- Familiarity with online support tools and ticketing systems is advantageous, though not required.
- Demonstrated ability to work independently and as part of a team in a collaborative environment.
- Reliable and adaptable with strong organizational skills to manage multiple priorities effectively.
- Excellent leadership qualities, including the ability to inspire trust and foster positive relationships with both customers and colleagues.
- Critical thinking skills to analyze customer issues and provide effective solutions promptly.
- Basic knowledge of Gilead Sciences' products and services is an advantage, though training will be provided.
- A passion for helping others and a commitment to delivering exceptional customer service.
**Benefits:** - Comprehensive medical coverage for part-time employees - Paid overtime for hours worked beyond scheduled shifts - Opportunities for training and professional development to enhance your skills and career growth **Working Environment:** At Gilead Sciences, we empower employees to take ownership of their work and make impactful decisions.
We foster a culture of collaboration and innovation, where diverse perspectives are valued, and employees are encouraged to share their ideas and insights.
**Application Deadline:** All applications must be received by **October 27, 2024**.
**Equal Opportunity Statement:** Gilead Sciences is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
We encourage applications from individuals of all backgrounds and experiences, and we welcome candidates who can contribute to our mission of advancing innovative science and improving the health of patients worldwide.
If you are passionate about making a difference and ready to start your career with a leading biotechnology company, we invite you to apply for the Online Support Assistant position today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.