**Job Title:** Online Live Chat Representative **Company:** Tenneco **Location:** Hamilton, Waikato, NZ **Job Type:** Part-Time **Seniority:** Associate Level **Years of Experience:** 3 --- ### **Job Description:** Tenneco, a leading global manufacturer of automotive products, is seeking a passionate and reliable Online Live Chat Representative to join our dynamic team in Hamilton, Waikato.
As part of our commitment to enhancing customer experiences, you will be an integral component of our customer service operations, providing real-time support and information to our clients through online live chat platforms.
### **Key Responsibilities:** - **Customer Interaction:** Actively engage with customers via live chat, responding to inquiries, providing product information, and resolving issues in a timely and professional manner.
- **Information Gathering:** Utilize critical thinking skills to understand customer needs and gather necessary information to offer effective solutions.
- **Product Expertise:** Develop and maintain an in-depth understanding of Tenneco's products and services to confidently address customer queries and facilitate sales when applicable.
- **Documentation:** Accurately log customer interactions, inquiries, and resolutions in the customer relationship management (CRM) system to ensure proper tracking and efficient follow-up.
- **Collaboration:** Work closely with other team members and departments, such as sales and technical support, to share insights and improve overall customer experience.
- **Presentation Skills:** Effectively present product offerings and solutions to customers through online platforms, ensuring that the information is clear and persuasive.
- **Continuous Improvement:** Stay updated with the latest industry trends, product developments, and customer service practices to enhance personal knowledge and contribute to ongoing team training initiatives.
- **Feedback Handling:** Collect and analyze customer feedback to identify trends and recommend improvements to products and services based on customer satisfaction.
- **Availability & Flexibility:** Maintain availability for live chats during scheduled shifts, demonstrating reliability and commitment to meeting customer needs.
### **Requirements:** - **Experience:** Minimum of 3 years in a customer service or live chat role, preferably in the automotive or related industry.
- **Education:** A high school diploma or equivalent; additional qualifications in communication or customer service management is a plus.
- **Technical Skills:** Proficient in using online chat software, CRM systems, and other relevant digital tools.
Basic knowledge of automotive products is advantageous.
- **Personality Traits:** - **Passionate:** Demonstrate a strong interest in providing outstanding service and genuinely care about customers' needs.
- **Reliable:** Dependable and consistent in attendance and performance, contributing positively to the team environment.
- **Soft Skills:** - **Critical Thinking:** Ability to analyze customer issues quickly and develop effective solutions.
- **Presentation:** Strong verbal and written communication skills to present ideas clearly and convincingly in a digital format.
### **Benefits:** - **Employee Discounts:** Enjoy exclusive discounts on Tenneco products and services.
- **Paid Overtime:** Receive compensation for any overtime worked, ensuring you are rewarded for your time and effort.
- **Parental Leave:** Benefit from parental leave provisions to support you during family transitions.
### **Working Environment:** Join a collaborative team environment that encourages innovative thinking and problem-solving.
At Tenneco, you will be part of a workforce that leads the industry by developing cutting-edge ideas and solutions for our customers.
Our culture promotes growth, teamwork, and excellence in customer service, empowering our employees to make a genuine impact.
### **Application Deadline:** Please submit your application by **September 29, 2024**.
### **Equal Opportunity Statement:** Tenneco is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, genetics, disability, age, or veteran status.
--- If you are passionate about customer service and want to contribute to a leading global company, we encourage you to apply for this exciting opportunity with Tenneco!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
