Online Live Chat Manager

Job Description: American Family Insurance Group is seeking a dedicated and resilient Online Live Chat Manager to join our team in Christchurch, Canterbury, NZ.
As an Associate Level position, the ideal candidate will have at least 5 years of experience in a similar role.
Responsibilities: - Manage and oversee the online live chat platform, ensuring timely and accurate responses to customer inquiries - Analyze chat data to identify trends and opportunities for improvement - Provide leadership and guidance to a team of chat agents - Develop and implement strategies to enhance the overall customer experience - Collaborate with other departments to ensure seamless communication and resolution of customer issues - Monitor chat performance metrics and provide regular reports to management - Stay up-to-date on industry trends and best practices in online customer service Requirements: - Bachelor's degree in a related field - Strong analytical skills and attention to detail - Proven leadership experience - Excellent communication and interpersonal skills - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Proficiency in Microsoft Office and chat software platforms Personality Traits: - Dedicated - Resilient Soft Skills: - Analysis - Leadership Benefits: - Joining Bonus - Visa sponsorship - Free accommodation Working Environment: At American Family Insurance Group, we believe in unleashing creativity in a setting that celebrates and nurtures innovation.
Join our team and be a part of a dynamic and supportive work environment.
Deadline to Apply: ******** Equal Opportunity Statement: American Family Insurance Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status.
We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.