Online Customer Support Manager

Job Description:Live Nation Entertainment, a leading global entertainment company, is seeking a motivated and independent Online Customer Support Manager to join our team in Christchurch, Canterbury, NZ.
This is a part-time position at a mid-to-senior level, requiring a minimum of 7 years of experience in customer support or related fields.Responsibilities:Manage online customer support operations, ensuring timely and accurate responses to customer inquiries and issues.Develop and implement strategies to improve customer satisfaction and retention.Analyze customer feedback and data to identify trends and areas for improvement.Coordinate with internal teams to resolve customer issues and escalate as needed.Train and mentor customer support staff to provide excellent service.Monitor and report on key performance metrics related to customer support activities.Stay abreast of industry best practices and trends in online customer support.Oversee the development and maintenance of online customer support resources, including FAQs and knowledge base articles.Requirements:7+ years of experience in customer support or a related field.Strong communication and interpersonal skills.Excellent problem-solving abilities.Ability to work independently and as part of a team.Proficiency in MS Office and customer support software.Bachelor's degree in business, marketing, or a related field preferred.Experience in the entertainment industry is a plus.Personality Traits:MotivatedIndependentSoft Skills:CooperationPlanningBenefits:Travel opportunitiesMedical coverageCompany transportationWorking Environment:Live Nation Entertainment is a company that transcends borders, promoting collaboration on a global scale.
As an Online Customer Support Manager, you will have the opportunity to work with a diverse and talented team on cutting-edge projects.Deadline to apply: 2024-08-08Equal Opportunity Statement:Live Nation Entertainment is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other legally protected status.
We are committed to creating a diverse and inclusive workplace where all employees can thrive.How to apply:Apply on GrabJobs and you will be notified if shortlisted for the job.
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