**Job Title:** Online Customer Support Associate **Company:** Delek US Holdings **Location:** Auckland, Auckland, NZ **Job Type:** Part-Time **Seniority:** Entry Level **Years of Experience:** 0 **Company Overview:** Delek US Holdings is a leading energy company committed to providing high-quality products and exceptional service to our customers.
We foster a collaborative work culture and encourage our employees to innovate and take calculated risks for the purpose of personal and professional growth.
We are currently seeking motivated and reliable individuals to join our team as Online Customer Support Associates.
**Job Overview:** The Online Customer Support Associate will serve as the primary point of contact for our customers across multiple online platforms.
This entry-level position requires a proactive and enthusiastic individual who is eager to assist customers and contribute to the continuous improvement of our service.
You'll have the opportunity to engage with customers, resolve issues, and help shape their experiences with Delek US Holdings.
**Key Responsibilities:** - Serve as the first point of contact for customers through online chat, email, and social media channels, delivering exceptional customer service.
- Respond promptly to customer inquiries, providing accurate information about products, services, and company policies.
- Identify and troubleshoot customer issues, offering effective solutions and escalating issues to higher-level staff when necessary.
- Maintain detailed and accurate records of customer interactions and transactions in the support database.
- Collaborate with team members to address common customer concerns and refine service delivery processes.
- Assist in the development of FAQ materials and instructional content to empower customers with self-service tools.
- Participate in ongoing training programs to stay updated on product knowledge and best practices in customer service.
- Collect customer feedback and suggest improvements to enhance the overall customer experience.
- Occasionally assist with special projects or initiatives aimed at improving team performance and customer satisfaction.
- Foster a positive working environment that encourages innovative thinking and teamwork.
**Required Qualifications:** - High school diploma or equivalent; completion of relevant coursework or training is a plus.
- Strong written and verbal communication skills; fluency in English required; additional languages are a plus.
- Basic proficiency in using computers and various online communication platforms.
- Demonstrated reliability and motivation to excel in a part-time role.
- A team player with a positive attitude and willingness to learn.
**Desired Personality Traits:** - **Reliable:** Show up consistently on time for your scheduled hours and deliver on your commitments.
- **Motivated:** A self-starter who takes initiative and strives to improve both personal and team performance.
**Desired Soft Skills:** - **Leadership:** Ability to take charge of customer interactions in a way that builds trust and rapport.
- **Innovation:** Open to new ideas and methods for improving customer service processes and outcomes.
**Benefits:** - Paid Time Off (PTO) to promote work-life balance.
- Ongoing training and professional development opportunities to enhance skill sets and career growth.
- Free accommodation options to facilitate your role and create a comfortable working environment.
**Working Environment:** At Delek US Holdings, we support an environment that fosters exploration and encourages employees to take calculated risks in the pursuit of growth.
We believe that innovation comes from stepping outside traditional boundaries and trying new approaches.
**Application Deadline:** ******** **Equal Opportunity Statement:** Delek US Holdings is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
We encourage applications from individuals of all backgrounds and experiences.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
