Job Title: Online Customer Success Representative Company: UGI Location: Nelson, Nelson, NZ Job Type: Part-Time Seniority: Associate Level Years of Experience: 3 Job Description: UGI is seeking a motivated and resourceful Online Customer Success Representative to join our dynamic team. In this role, you will be instrumental in ensuring our clients receive exceptional customer support and guidance online. As a key player in promoting customer satisfaction and loyalty, you will be responsible for managing customer inquiries, providing solutions, and facilitating a positive customer journey. Key Responsibilities: Customer Support & Engagement: Respond promptly to customer inquiries through various online channels including email, chat, and social media. Provide accurate and timely information regarding UGI products and services, addressing customer concerns and questions effectively. Build and maintain strong, long-lasting customer relationships through exceptional service. Customer Success Management: Proactively engage with customers to understand their needs and ensure they leverage UGI's solutions to their fullest potential. Monitor customer usage and satisfaction to identify opportunities for improvement or expansion of services. Conduct regular check-ins with customers to assess their experience and identify any potential issues. Problem-Solving & Research: Troubleshoot customer issues and work collaboratively with internal teams to escalate and resolve any complex queries. Utilize research skills to gather information and provide customized solutions or resources to customers. Feedback & Improvement: Collect and analyze customer feedback to provide insights for product improvement and service enhancements. Collaborate with the Product Development and Marketing teams to convey customer insights and help shape future offerings. Administrative Tasks: Maintain accurate records of customer interactions and transactions using CRM software. Assist in creating and updating online documentation, FAQs, and support materials for customers. Requirements: Experience: A minimum of 3 years in a customer service or customer success role, preferably in an online or remote environment. Familiarity with CRM systems and customer support tools. Education: Bachelor's degree in Business Administration, Communications, or related field preferred. Personality Traits: Highly motivated with a strong drive to succeed in supporting and enhancing the customer experience. Resourceful in finding innovative solutions to customer problems. Soft Skills: Excellent teamwork skills, with the ability to collaborate efficiently within cross-functional teams. Strong research abilities to find the best answers and solutions for customer queries. Communication Skills: Exceptional verbal and written communication skills, with the ability to convey complex information in a clear and concise manner. Benefits: Company Transportation: Accessible company transportation for client meetings and events. Remote Work Flexibility: Enjoy the flexibility of working from home while being part of a supportive team environment. Free Accommodation: Avail of free accommodation options when traveling for work or attending company-sponsored events. Working Environment: At UGI, we embrace creativity and encourage a culture that values fresh ideas and inventive solutions. Our diverse and inclusive workplace fosters collaboration and innovation, providing you with the opportunity to grow while making a meaningful impact. Application Deadline: Equal Opportunity Statement: UGI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage all qualified candidates to apply, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. If you're passionate about customer success and looking for an exciting part-time opportunity to grow your career in a thriving company, we want to hear from you! Apply now to join our team at UGI. How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job. #J-18808-Ljbffr