Job Title: Client Support Associate - Remote Work Company: Freddie Mac Location: Nelson, Nelson, NZ Job Type: Part-Time Seniority: Entry Level Years of Experience: 1 Deadline to Apply: October 21, 2024 Company Overview: Freddie Mac, a leader in the housing industry, is committed to providing innovative and cost-effective government-sponsored mortgage solutions. We pride ourselves on fostering a dynamic work environment that encourages collaboration and creativity. As we seek to enhance our client relationships, we invite applications for the role of Client Support Associate to join our remote team. Job Summary: As a Client Support Associate, you will play a critical role in ensuring customer satisfaction by providing exceptional support to our clients. This entry-level position requires an individual who is independent and resourceful, capable of handling inquiries with professionalism while maintaining a positive company image. You will be responsible for analyzing customer needs, conducting research to resolve issues, and enhancing client relations through effective communication. Key Responsibilities: Client Interaction: Serve as the first point of contact for client inquiries and support requests. Provide timely and accurate information regarding Freddie Mac products and services. Maintain professionalism and a positive attitude in all client interactions. Problem Resolution: Analyze client issues by gathering relevant information and conducting necessary research. Effectively troubleshoot and resolve inquiries while ensuring client satisfaction. Escalate complex issues to the appropriate department or team member as needed. Documentation and Reporting: Maintain comprehensive records of client interactions in our database. Prepare reports on common client inquiries and issues to facilitate improvement in our services. Contribute to the development of support materials and FAQs that enhance the client experience. Collaboration and Feedback: Work closely with cross-functional teams to ensure client needs are met and to share insights on client feedback. Participate in team meetings and contribute ideas to improve support operations. Stay informed about the latest Freddie Mac products and services to provide up-to-date information to clients. Continuous Improvement: Engage in regular training and development opportunities to enhance your skills and knowledge in customer support and the mortgage industry. Actively seek ways to improve client support processes to drive efficiency and effectiveness. Requirements: Education: High school diploma or equivalent required; bachelor's degree preferred. Experience: Minimum of 1 year experience in a customer support role or a related field. Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM software. Analytical and Research Skills: Demonstrated ability to analyze client needs and conduct thorough research to find solutions. Soft Skills: Strong verbal and written communication skills. Excellent problem-solving abilities with a focus on client satisfaction. Ability to work independently and manage time effectively in a remote work environment. Resourcefulness in seeking information and resolving issues. Personality Traits: An independent thinker who can manage tasks autonomously. Resourceful in finding solutions and exploring new approaches to client engagement. Benefits: Medical coverage to support your health and wellbeing. Free accommodation provided for remote workers, ensuring a comfortable and productive work environment. Paid Time Off (PTO) to maintain work-life balance and recharge. Working Environment: Join a team that values innovation and strives to lead the industry with cutting-edge ideas and solutions. Collaborate remotely with talented professionals while contributing to Freddie Mac's mission. Equal Opportunity Statement: Freddie Mac is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage and welcome applicants from all backgrounds and experiences to apply. If you are a proactive individual with a passion for client support and the skills to match, we would love to hear from you. Apply by October 21, 2024, to be considered for this exciting opportunity! How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job. #J-18808-Ljbffr