Online Customer Success Representative

Job Description: Telephone & Data Systems is seeking a part-time Online Customer Success Representative to join our team in Hamilton, Waikato, NZ.
As an Associate Level position, the ideal candidate will have at least 2 years of experience in customer service or a related field.
Responsibilities: - Provide exceptional customer service to online customers through various communication channels such as email, chat, and social media - Assist customers with product inquiries, order processing, and issue resolution - Build and maintain strong relationships with customers to ensure satisfaction and loyalty - Analyze customer data and feedback to identify trends and opportunities for improvement - Collaborate with cross-functional teams to drive strategic initiatives and enhance the overall customer experience - Meet and exceed key performance indicators related to customer satisfaction, response times, and resolution rates Requirements: - Resilient and dedicated personality traits to handle challenging customer interactions - Strong analytical skills to interpret customer data and make informed decisions - Persuasion skills to effectively communicate with customers and influence positive outcomes - Excellent written and verbal communication skills - Ability to work independently and as part of a team in a fast-paced environment - Proficiency in Microsoft Office and CRM software - Flexibility to work evenings and weekends as needed Benefits: - Medical coverage - Visa sponsorship for eligible candidates - Paid overtime opportunities Working Environment: At Telephone & Data Systems, we leverage data to inform decisions and drive strategic initiatives.
Our team is dedicated to providing the best possible customer experience and continuously improving our processes to meet the needs of our customers.
Deadline to Apply: Interested candidates should submit their application by September 13, 2024.
Equal Opportunity Statement: Telephone & Data Systems is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status.
We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.