Online Customer Success Representative

Job Description: We are looking for a dedicated Online Customer Success Representative to join our team at Home Depot in Hamilton, Waikato, NZ.
As a part-time entry-level position, this role is perfect for individuals who are resourceful, passionate, and eager to provide exceptional customer service in an online setting.
Responsibilities: - Respond to customer inquiries and provide support through various online channels such as email, chat, and social media - Assist customers with product information, order tracking, and issue resolution - Collaborate with internal teams to ensure timely and accurate responses to customer queries - Proactively identify and address customer needs to enhance their overall experience - Monitor customer feedback and escalate any issues to the appropriate department - Maintain accurate records of customer interactions and transactions Requirements: - Strong communication skills and a customer-centric approach - Ability to work well in a team environment and collaborate effectively with colleagues - Excellent project management skills to handle multiple tasks simultaneously - No prior experience required, but a willingness to learn and grow in the role - Must be resourceful and able to think on your feet to solve customer problems - Passion for providing exceptional customer service in an online setting Benefits: - Company-provided equipment for remote work - Paid sick leave for part-time employees - Free accommodation for out-of-town employees - Opportunity to be part of a company that pioneers change and sets industry benchmarks Equal Opportunity Statement: Home Depot is an equal opportunity employer and is committed to creating a diverse and inclusive work environment.
We welcome applicants from all backgrounds and do not discriminate based on race, gender, age, religion, sexual orientation, or disability.
Deadline to apply: ******** Join our team at Home Depot and make a difference in the lives of our customers every day!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.