Online Customer Success Associate

Job Description: Terex is seeking a part-time Online Customer Success Associate to join our team in Wellington, NZ.
As an Associate Level position, we require a minimum of 3 years of experience in a customer-facing role.
The ideal candidate will be driven, hardworking, adaptable, and possess strong people management skills.
Responsibilities: 1.
Manage and respond to customer inquiries and issues via online platforms such as email, chat, and social media.
2.
Build and maintain strong relationships with customers to ensure their satisfaction and loyalty.
3.
Provide product information, troubleshooting assistance, and guidance on using our online services.
4.
Collaborate with internal teams to address customer concerns and improve the overall customer experience.
5.
Monitor customer feedback and trends to identify areas for improvement and implement solutions.
6.
Assist with the development and implementation of customer success strategies and initiatives.
Requirements: 1.
Minimum of 3 years of experience in a customer-facing role.
2.
Strong communication and interpersonal skills.
3.
Ability to work independently and as part of a team.
4.
Proficiency in using online platforms and tools.
5.
Experience with CRM software is a plus.
6.
Bachelor's degree in Business, Marketing, or a related field is preferred.
Benefits: 1.
Paid overtime for additional hours worked.
2.
Joining bonus for new employees.
3.
Visa sponsorship for eligible candidates.
Working Environment: At Terex, we cultivate a sense of ownership and responsibility at every level.
We value teamwork, collaboration, and continuous improvement.
Our goal is to provide a supportive and inclusive work environment where employees can thrive and grow.
Deadline to Apply: Please submit your application by September 9, 2024.
Equal Opportunity Statement: Terex is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status.
We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.