Online Customer Service Specialist

Textron is seeking a detail-oriented and adaptable Online Customer Service Specialist to join our team in Hamilton, Waikato, NZ.
As an Associate Level employee, the ideal candidate will have at least 4 years of experience in customer service roles, with strong problem-solving skills and a keen attention to detail.
Responsibilities: - Manage and respond to customer inquiries via online platforms, email, and phone in a timely and professional manner - Provide product information, pricing details, and assistance with online ordering processes - Resolve customer complaints and issues effectively and efficiently - Work collaboratively with internal teams to ensure customer satisfaction and retention - Stay up-to-date on product knowledge and company policies to provide accurate information to customers - Assist in the development of online customer service strategies and processes Requirements: - Minimum of 4 years of experience in customer service roles - Strong communication skills, both written and verbal - Ability to work independently and as part of a team - Adaptable and able to thrive in a fast-paced environment - Hardworking and dedicated to providing excellent customer service - Attention to detail and strong problem-solving skills - Proficiency in Microsoft Office Suite and online communication platforms Benefits: - Disability insurance - Relocation allowance - Training and professional development opportunities Working Environment: At Textron, we thrive in an environment that embraces and navigates change seamlessly.
Our Online Customer Service Specialists play a crucial role in ensuring customer satisfaction and building positive relationships with our clients.
Deadline to apply: ******** Equal Opportunity Statement: Textron is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status.
We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.