Online Customer Service Officer

Job Description:

Jones Lang LaSalle is seeking a motivated and passionate Online Customer Service Officer to join our team in Christchurch, Canterbury, NZ. As an Associate Level position, the ideal candidate will have at least 3 years of experience in customer service roles.

Responsibilities:
1. Respond to customer inquiries and provide support via online channels such as email, chat, and social media.
2. Assist customers with product information, order status, and issue resolution.
3. Process orders, returns, and exchanges in a timely and accurate manner.
4. Collaborate with other team members to ensure a seamless customer experience.
5. Identify opportunities for process improvement and provide feedback to management.
6. Maintain a high level of professionalism and customer service at all times.

Requirements:
1. Strong communication skills, both written and verbal.
2. Ability to think critically and problem-solve effectively.
3. Excellent teamwork and collaboration skills.
4. Proficiency in using online customer service platforms and tools.
5. Experience in a fast-paced customer service environment.
6. High school diploma or equivalent required.

Personality Traits:
- Motivated
- Passionate

Soft Skills:
- Critical thinking
- Teamwork

Benefits:
- Gym membership
- Paid sick leave
- Joining Bonus

Working Environment:
Achieve success in a high-energy workplace focused on delivering impactful results.

Deadline to Apply:
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Equal Opportunity Statement:
Jones Lang LaSalle is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.