Remote Customer Care Officer

Job Description: SunTrust Banks is seeking a Remote Customer Care Officer to join our team in Christchurch, Canterbury, NZ.
This is a part-time position at the Associate Level, requiring a minimum of 3 years of experience in customer service.
The ideal candidate will be reliable and confident, with strong analytical skills and emotional intelligence.
Responsibilities: - Provide exceptional customer service to clients via phone, email, and chat - Resolve customer inquiries and issues in a timely and professional manner - Maintain accurate records of customer interactions and transactions - Collaborate with team members to ensure a seamless customer experience - Identify opportunities for process improvement and efficiency Requirements: - 3+ years of experience in customer service - Excellent communication skills - Strong analytical abilities - Emotional intelligence and empathy - Reliable and confident personality traits - Ability to work independently and as part of a team Benefits: - Free accommodation - Paid sick leave - Life insurance - Opportunity to work in a supportive and inclusive environment - Align work with a greater purpose, contributing to a meaningful mission Equal Opportunity Statement: SunTrust Banks is an equal opportunity employer and is committed to creating a diverse and inclusive workplace.
We welcome and encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.
Deadline to apply: ******** If you meet the requirements and are passionate about providing exceptional customer care, we encourage you to apply for this exciting opportunity with SunTrust Banks.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.