**Job Title:** Online Customer Service Officer **Company:** Nationwide **Location:** Hamilton, Waikato, NZ **Job Type:** Part-time **Seniority:** Entry Level **Years of Experience:** 1 **Job Overview:** Are you a motivated and reliable individual with a passion for customer service? Nationwide is seeking an Online Customer Service Officer to be a vital part of our team in Hamilton, Waikato. In this entry-level position, you will provide exceptional service to our customers through various online channels. If you thrive in an energetic and rapidly evolving work environment, we'd love to hear from you! ### Key Responsibilities: - **Customer Support:** - Provide timely and accurate responses to customer inquiries via email, chat, and social media platforms. - Assist customers with account-related issues, product information, and service inquiries, ensuring a positive customer experience. - **Problem Solving:** - Identify and troubleshoot customer issues effectively; escalate complex inquiries to senior team members when necessary. - Develop and implement solutions to enhance customer satisfaction while adhering to company policies and procedures. - **Documentation and Reporting:** - Maintain detailed records of customer interactions, feedback, and inquiries in our customer management systems. - Compile and report on common issues and customer feedback to help improve service delivery and ensure quality standards are met. - **Product Knowledge:** - Stay updated on our products, services, and promotions to provide accurate information to customers. - Participate in training sessions and workshops to continuously improve product knowledge and customer service skills. - **Team Collaboration:** - Work closely with other team members to foster a collaborative work environment. - Contribute to team meetings by sharing insights and suggestions to enhance service efficiency. ### Requirements: - **Education and Experience:** - High school diploma or equivalent required; a degree in a related field is a plus. - Minimum of 1 year of experience in customer service, preferably in an online setting. - **Technical Skills:** - Proficient in using customer relationship management (CRM) software and other customer service tools. - Familiarity with online communication platforms and social media channels. - **Personality Traits:** - Motivated and driven to exceed customer expectations. - Reliable and dependable in managing tasks and time efficiently. - **Soft Skills:** - Exceptional attention to detail to ensure accuracy in customer interactions and documentation. - Strong problem-solving skills with the ability to think critically and creatively to resolve customer issues. ### Benefits: - **Disability Insurance:** Comprehensive coverage to support your wellness. - **Remote Work Flexibility:** Enjoy the convenience of working from home, allowing for a better work-life balance. - **Paid Time Off (PTO):** Generous paid time off policy to recharge and maintain your well-being. ### Working Environment: At Nationwide, you will thrive in an energetic and rapidly evolving work setting that embraces innovation and teamwork. We prioritize a culture that values employee input and actively promotes personal and professional growth. ### Application Deadline: Please submit your application by September 24, 2024. We look forward to reviewing your application! **Equal Opportunity Statement:** Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our hiring decisions are based on qualifications, merit, and business needs. We encourage applicants from all backgrounds to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
