Online Customer Service Manager

Job Description: We are looking for a part-time Online Customer Service Manager to join our team at Nike in Wellington, NZ.
As an Associate Level position, the ideal candidate will have at least 5 years of experience in customer service management.
Responsibilities: - Manage and oversee all online customer service operations, including responding to customer inquiries, resolving issues, and ensuring customer satisfaction.
- Develop and implement strategies to improve the online customer service experience.
- Analyze data and metrics to identify trends and opportunities for improvement.
- Collaborate with cross-functional teams to drive strategic initiatives and enhance the overall customer experience.
- Train and mentor customer service representatives to ensure high-quality service delivery.
- Stay up-to-date on industry trends and best practices in online customer service.
Requirements: - Independent and resourceful personality traits.
- Strong soft skills in innovation and strategic planning.
- Excellent communication and interpersonal skills.
- Proven experience in managing online customer service operations.
- Ability to analyze data and make data-driven decisions.
- Experience working in a fast-paced and dynamic environment.
- Bachelor's degree in Business Administration or related field preferred.
Benefits: - Employee discounts on Nike products.
- Relocation allowance for eligible candidates.
- Paid overtime for additional hours worked.
Working Environment: At Nike, we leverage data to inform decisions and drive strategic initiatives.
Our team is dedicated to providing the best possible customer service experience for our online customers.
Deadline to Apply: Please submit your application by September 7, 2024.
Equal Opportunity Statement: Nike is an equal opportunity employer and is committed to creating a diverse and inclusive workplace.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.