Online Customer Service Manager

Job Description:

Terex is seeking a part-time Online Customer Service Manager to join our team in Dunedin, Otago, NZ. As a mid-to-senior level position, the ideal candidate will have at least 6 years of experience in customer service management.

Responsibilities:
- Manage a team of online customer service representatives to ensure excellent customer service delivery
- Develop and implement strategies to improve customer satisfaction and retention
- Monitor and analyze customer service metrics to identify areas for improvement
- Handle escalated customer inquiries and complaints in a timely and professional manner
- Collaborate with other departments to address customer issues and improve overall customer experience
- Stay up-to-date on industry trends and best practices in online customer service

Requirements:
- Reliable and resourceful personality traits
- Strong leadership and analytical skills
- Excellent communication and interpersonal abilities
- Proven experience in managing a team of customer service representatives
- Knowledge of online customer service platforms and tools
- Ability to work independently and as part of a team
- Bachelor's degree in business administration or related field preferred

Benefits:
- Parental leave
- Disability insurance
- Dental insurance

Working Environment:
At Terex, we strive to pave the way for diversity and inclusivity, creating a culture of belonging where every team member feels valued and respected. We believe in fostering a supportive and collaborative work environment where everyone can thrive and succeed.

Deadline to Apply:
Interested candidates should submit their application by September 13, 2024.

Equal Opportunity Statement:
Terex is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.