Job Description: Chorus is seeking a Remote Call Center Associate to join our team in Dunedin, Otago, NZ. This is a part-time position at the Associate level, requiring a minimum of 3 years of experience in a customer service or call center role. The ideal candidate will be adaptable, energetic, have strong strategic planning skills, and be able to think creatively to solve problems. Responsibilities: - Handle inbound and outbound calls from customers in a professional and courteous manner - Provide excellent customer service by addressing customer inquiries, resolving issues, and following up on requests - Maintain accurate record-keeping of customer interactions in the CRM system - Collaborate with team members to achieve call center goals and targets - Participate in ongoing training and development opportunities to enhance job performance - Adhere to company policies and procedures at all times Requirements: - Minimum of 3 years of experience in customer service or call center roles - Excellent communication skills, both verbal and written - Ability to work independently in a remote environment - Proficiency in using CRM systems and other call center software - Strong organizational skills and attention to detail - Adaptable and energetic personality traits - Strategic planning and creativity soft skills - Must have a reliable internet connection and a quiet workspace for remote work Benefits: - Gym membership to promote health and well-being - Remote work flexibility to balance work and personal life - Paid overtime opportunities to earn extra income - Committed to environmental responsibility and sustainable practices in the working environment Chorus is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other status protected by law. Deadline to apply: July 12, 2024 Join our team at Chorus and make a difference in the lives of our customers every day! Apply now to be a part of our dynamic and customer-focused call center team.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
