Online Customer Service Manager

Job Description: UGI is seeking a dynamic and experienced Online Customer Service Manager to join our team in Auckland, NZ. As the Online Customer Service Manager, you will be responsible for overseeing all aspects of our online customer service operations, ensuring a seamless and positive experience for our customers. Responsibilities: - Develop and implement strategies to enhance the online customer service experience - Manage a team of customer service representatives, providing guidance and support as needed - Monitor customer inquiries and feedback, addressing any issues or concerns in a timely and professional manner - Analyze customer data and feedback to identify trends and opportunities for improvement - Collaborate with cross-functional teams to implement new initiatives and improve overall customer satisfaction - Stay up-to-date on industry trends and best practices in online customer service Requirements: - Bachelor's degree in Business Administration or related field - Minimum of 7 years of experience in online customer service management - Strong leadership skills with the ability to motivate and inspire a team - Excellent communication and interpersonal skills - Energetic and dedicated personality traits - Persuasion and strategic planning soft skills - Ability to work in a fast-paced environment and adapt to changing priorities Benefits: - Joining Bonus - Company transportation - Free accommodation Working Environment: At UGI, we leverage data to inform decisions and drive strategic initiatives. Our team is dedicated to providing exceptional customer service and creating a positive online experience for all our customers. Deadline to apply: ******** Equal Opportunity Statement: UGI is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.