Online Customer Care Representative

Job Description: Bank of New York Mellon Corp. is seeking a dedicated Online Customer Care Representative to join our team in Hamilton, Waikato, NZ.
This is a full-time entry-level position ideal for individuals with at least 1 year of experience in customer service.
The successful candidate will be responsible for providing exceptional customer service to our online banking customers.
Responsibilities: - Respond to customer inquiries and issues via email, chat, and phone in a timely and professional manner - Assist customers with online banking transactions, account inquiries, and technical issues - Troubleshoot and resolve customer concerns with empathy and efficiency - Educate customers on online banking features and services - Collaborate with other departments to escalate and resolve complex customer issues - Maintain accurate records of customer interactions and transactions - Stay up-to-date on product knowledge and industry trends to provide accurate information to customers Requirements: - Hardworking and resourceful individual with a passion for customer service - Strong attention to detail and ability to innovate solutions to customer problems - Excellent communication skills, both written and verbal - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Proficiency in Microsoft Office and online banking platforms - High school diploma or equivalent required, college degree preferred Benefits: - Paid Time Off (PTO) - Vision insurance - Free food Working Environment: At Bank of New York Mellon Corp., we empower our employees to take ownership and make impactful decisions.
We value collaboration, innovation, and a positive work culture that fosters growth and development.
Deadline to Apply: September 9, 2024 Equal Opportunity Statement: Bank of New York Mellon Corp. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.
We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.