Job Title: Online Customer Care ManagerCompany: Boston ScientificLocation: Nelson, Nelson, NZJob Type: Part-TimeSeniority Level: Associate LevelExperience Required: 5 yearsJob Overview: Boston Scientific is looking for a motivated and independent Online Customer Care Manager to join our team in Nelson. This part-time role is perfect for a professional who thrives in a high-energy environment and is committed to delivering impactful results. If you possess a passion for customer service, innovation, and the healthcare industry, we invite you to apply.Key Responsibilities:Customer Relationship Management:Develop, nurture, and maintain relationships with customers to ensure a high level of satisfaction.Address customer queries and concerns via online platforms, including emails, chat support, and social media.Team Collaboration:Collaborate with the sales and marketing teams to align customer care strategies with company objectives.Provide insights and feedback from customers to the product development team to drive innovation.Monitoring and Reporting:Analyze customer service metrics to identify trends and areas for improvement.Prepare regular reports on customer feedback and satisfaction levels, presenting findings to management.Problem Resolution:Effectively resolve customer complaints and issues in a timely manner, utilizing problem-solving skills and resources.Escalate complex issues to senior management while maintaining ownership of customer experience.Process Improvement:Identify opportunities for enhancing online customer care processes and identify best practices.Implement new tools and technologies to streamline customer service operations.Training and Development:Assist in training new customer service representatives and provide ongoing mentorship to team members.Stay updated on industry trends and best practices to continuously improve skills and knowledge.Time Management:Manage time effectively to handle multiple inquiries and tasks while adhering to deadlines.Required Qualifications:Minimum of 5 years of experience in customer service or a related field, preferably in an online or e-commerce environment.Bachelor's degree in Business Administration, Marketing, or a related field is preferred.Proven track record of innovation in customer service approaches or processes.Preferred Skills & Traits:Independent and Motivated: Demonstrated ability to work autonomously while prioritizing tasks and meeting objectives.Strong Communication Skills: Excellent verbal and written communication skills for customer interactions and reporting.Analytical Skills: Ability to analyze data, derive insights, and make data-driven decisions.Soft Skills:Time Management: Strong organizational skills to manage customer inquiries and prioritize effectively.Innovative Mindset: Openness to new ideas and willingness to experiment with different approaches to problem-solving.Benefits:Training & professional development opportunities to enhance your skills.Comprehensive medical coverage.Free accommodation when required for work-related travels.Working Environment: At Boston Scientific, we pride ourselves on a dynamic and high-energy workplace. We are focused on achieving success through teamwork and impactful results while fostering personal and professional growth. The ideal candidate will be comfortable navigating a fast-paced environment and exhibit a robust commitment to customer satisfaction.Application Deadline: October 19, 2024.Equal Opportunity Statement: Boston Scientific is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Join us and contribute to a culture of respect and empowerment!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job. #J-18808-Ljbffr