**Job Title:** Client Service Representative - Work from Home
**Company:** Estee Lauder
**Location:** Nelson, Nelson, NZ
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 2
**Company Overview:**
At Estee Lauder, we are committed to creating an inclusive workplace that elevates innovation, creativity, and accountability. Our brand stands at the forefront of luxury beauty products, upholding the highest standards in quality and customer service. As part of our commitment to our employees and clients, we aim to foster a nurturing environment that encourages growth and collaboration, even within our established organization.
**Position Overview:**
The Client Service Representative will play a crucial role in maintaining and enhancing client relationships through exceptional service delivery. This position requires a dedicated and hardworking individual who can manage client inquiries, resolve issues promptly, and ensure an outstanding customer experience. The successful candidate will exemplify Estee Lauder's commitment to excellence in every interaction and contribute to our entrepreneurial atmosphere.
**Key Responsibilities:**
- **Client Interaction:**
- Provide timely and effective support to clients through various communication channels including phone, email, and live chat.
- Cultivate strong relationships with clients by understanding their needs and providing tailored solutions to enhance their experience with Estee Lauder products.
- **Issue Resolution:**
- Identify, troubleshoot, and resolve client issues and complaints effectively while ensuring satisfaction.
- Collaborate with internal teams to address complex client inquiries and ensure a seamless service experience.
- **Product Knowledge:**
- Maintain a comprehensive understanding of Estee Lauder's product offerings, promotions, and policies.
- Educate clients on product features, benefits, and proper usage to enhance their experience and encourage product loyalty.
- **Documentation and Reporting:**
- Accurately record and document client interactions and feedback in accordance with company protocols.
- Analyze patterns from customer inquiries and provide insights to optimize service processes and product offerings.
- **Team Collaboration:**
- Work collaboratively with team members to share knowledge, strategies, and best practices.
- Participate in regular training sessions and team meetings to enhance personal skills and contribute effectively to team objectives.
- **Continuous Improvement:**
- Proactively seek feedback from clients and internal stakeholders to identify areas for service enhancement.
- Stay up-to-date with industry trends and emerging customer service technologies to improve client engagement.
**Requirements:**
- **Experience:**
- A minimum of 2 years of experience in client service or a related field, preferably within the beauty or retail industry.
- **Education:**
- High school diploma or equivalent; degree in business, communication, or a related area is advantageous.
- **Skills:**
- Outstanding verbal and written communication skills.
- Proven ability in people management and relationship-building.
- Strong problem-solving skills and a proactive approach to service delivery.
- **Personality Traits:**
- Dedicated and hardworking, with a passion for providing excellent customer service.
- Ability to thrive in a fast-paced, entrepreneurial environment.
- **Technical Proficiency:**
- Comfortability using customer service software and various communication platforms.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
**Benefits:**
- Free accommodation provided for part-time employees.
- Travel and spending expenses will be covered during business engagements.
- Comprehensive dental insurance to support your health and well-being.
**Working Environment:**
We believe in cultivating an entrepreneurial atmosphere where employees can explore innovative approaches even within our established framework. Estee Lauder values creativity, initiative, and teamwork in all our endeavors.
**Application Deadline:**
Please submit your application by November 3, 2024.
**Equal Opportunity Statement:**
Estee Lauder is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds, experiences, and identities.How to apply: Apply on GrabJobs and you will be notified via email if shortlisted for the job.