Job Description: Centene is seeking a proactive and customer-focused Online Customer Care Associate to join our team in Hamilton, Waikato, NZ.
This is a full-time entry-level position suitable for individuals with no prior experience, but a willingness to learn and grow within our organization.
Responsibilities: 1.
Respond to customer inquiries via online chat, email, and social media platforms in a timely and professional manner.
2.
Assist customers with account management, billing inquiries, product information, and general support.
3.
Troubleshoot and resolve customer issues effectively, escalating to the appropriate team members when necessary.
4.
Provide accurate and up-to-date information on products and services to customers.
5.
Maintain a high level of customer satisfaction by actively listening to customer needs and providing appropriate solutions.
6.
Collaborate with team members to improve processes and enhance customer experience.
7.
Meet individual and team performance targets in terms of response times, resolution rates, and customer satisfaction.
8.
Stay updated on company policies, procedures, and product developments to provide accurate information to customers.
Requirements: 1.
Confident and resilient personality traits to handle challenging customer interactions and difficult situations.
2.
Strong soft skills including critical thinking to analyze customer needs and provide effective solutions, and teamwork to collaborate with colleagues and achieve common goals.
3.
Excellent written and verbal communication skills.
4.
Ability to multitask and prioritize tasks in a fast-paced environment.
5.
Basic computer skills and familiarity with online communication tools.
6.
High school diploma or equivalent.
7.
Willingness to learn and adapt to new technologies and processes.
Benefits: 1.
Training & professional development opportunities to enhance your skills and career growth.
2.
Paid overtime for additional hours worked beyond regular schedule.
3.
Life insurance coverage for peace of mind.
Working Environment: At Centene, we foster a culture of curiosity and questioning to drive innovation and growth.
We encourage our employees to think creatively, explore new ideas, and contribute to the success of the organization.
Equal Opportunity Statement: Centene is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.
All qualified applicants will receive consideration for employment without regard to any of these factors.
We are committed to creating a diverse and inclusive workplace where everyone feels welcome and valued.
Deadline to Apply: Please submit your application by August 16, 2024, to be considered for this opportunity.
We look forward to welcoming you to our team!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
