Online Contact Center Representative

Job Description: Quanta Services is seeking a part-time Online Contact Center Representative to join our team in Auckland, NZ.
As an Associate Level position, the ideal candidate will have at least 3 years of experience in customer service or a related field.
We are looking for individuals who are adaptable, passionate, and possess strong communication and planning skills.
Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Provide accurate information about products and services - Assist customers with placing orders, processing returns, and resolving issues - Maintain a high level of customer satisfaction through excellent service - Collaborate with other team members to ensure a seamless customer experience - Keep detailed records of customer interactions and transactions - Stay up-to-date on product knowledge and company policies Requirements: - 3 years of experience in customer service or a related field - Strong communication skills, both written and verbal - Excellent planning and organizational abilities - Adaptable and able to work in a fast-paced environment - Passionate about providing exceptional customer service Benefits: - Paid Time Off (PTO) - Retirement plan - Company transportation Working Environment: At Quanta Services, we encourage calculated risk-taking to drive innovation and progress.
Our team values creativity, collaboration, and continuous improvement.
We provide a supportive and inclusive work environment where employees can thrive and grow.
Deadline to Apply: Please submit your application by September 20, 2024.
Equal Opportunity Statement: Quanta Services is an equal opportunity employer and is committed to creating a diverse and inclusive workplace.
We welcome applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.