Job Title: Online Contact Center AssociateCompany: HuntsmanLocation: Christchurch, Canterbury, NZJob Type: Part-TimeSeniority: Entry LevelYears of Experience: 1Job Description:Huntsman is a leading global manufacturer and marketer of differentiated chemicals. We are committed to fostering innovation and teamwork in our workplace and are on the lookout for a motivated and energetic individual to join our team as an Online Contact Center Associate. This part-time position is ideal for candidates with a customer-focused attitude who are eager to contribute to our shared success.Key Responsibilities:Customer Interaction: Handle inbound and outbound communications through various online channels, including chat, email, and social media. Provide prompt, professional, and courteous responses to customer inquiries while ensuring customer satisfaction.Issue Resolution: Proactively identify customer issues and provide appropriate solutions, ensuring effective follow-up to ensure resolution. Escalate complex issues to senior team members as necessary.Data Entry and Management: Accurately record customer interactions and maintain updated records in our customer relationship management (CRM) system. Ensure all information is current and precise for future reference.Product Knowledge: Develop and maintain thorough knowledge of Huntsman's products and services to provide accurate information to customers and assist in addressing inquiries and concerns.Collaboration: Work closely with colleagues across various departments, including sales, technical support, and marketing, to relay customer feedback and contribute to product improvement initiatives.Training and Development: Participate in training sessions and workshops to enhance product knowledge, customer service skills, and personal development. Stay updated on current practices and customer service trends.Performance Metrics: Strive to meet and exceed performance targets, including response times, customer satisfaction scores, and quality assurance measures. Provide feedback for continuous improvement of processes and systems.Team Engagement: Participate in team meetings and collaborate with peers to foster a positive work environment. Share knowledge and innovative ideas to enhance service delivery.Requirements:Education: High school diploma or equivalent. Preferably pursuing or completed a relevant degree in communication, business, or a related field.Experience: At least 1 year of experience in a customer service role, preferably in a contact center environment. Experience with online communication platforms is a plus.Essential Skill Set:Communication: Strong verbal and written communication skills to engage effectively with customers.Time Management: Ability to prioritize tasks effectively in a fast-paced environment to ensure timely resolution of customer queries.Problem-Solving: Demonstrated ability to innovate and think critically to resolve customer issues and enhance customer experience.Personality Traits:Energetic: A positive and enthusiastic demeanor, able to motivate and inspire others while working collaboratively.Dedicated: A strong commitment to providing exceptional customer service and a willingness to go the extra mile for customers and colleagues alike.Benefits:Competitive salaryPaid sick leaveDisability insuranceRelocation allowance for eligible candidatesWorking Environment:Join a dynamic workplace that values teamwork, innovation, and shared success. Our culture encourages collaboration and supports professional growth.Application Details:Interested candidates are encouraged to submit their resumes and cover letters by the application deadline of September 19, 2024.Equal Opportunity Statement:Huntsman is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all qualified individuals regardless of race, gender, disability, or any other characteristic.
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