**Job Title: Online Client Service Specialist** **Company: Eastman Chemical** **Location: Hamilton, Waikato, NZ** **Job Type: Part-Time** **Seniority Level: Entry Level** **Years of Experience: 0** **Application Deadline: ******** ** ### Job Description: Eastman Chemical, a global leader in specialty materials and sustainable solutions, is seeking a motivated and detail-oriented Online Client Service Specialist to join our dynamic team in Hamilton, Waikato.
This part-time role is ideal for entry-level candidates eager to develop their careers in customer service and client relations while working in a vibrant, innovative environment.
### Key Responsibilities: - **Client Engagement**: Act as the primary point of contact for online clients, ensuring timely and effective communication via email, chat, and other digital platforms.
- **Inquiry Resolution**: Address and resolve client inquiries and issues promptly while maintaining a high level of customer satisfaction.
- **Order Processing Assistance**: Assist clients with the online order process, including tracking orders, processing returns, and handling payment inquiries.
- **Data Management**: Maintain accurate client records and documentation within the company's customer relationship management (CRM) system.
- **Research and Insights**: Conduct market research to gather insights on client needs and preferences, helping to inform service strategies and improvements.
- **Feedback Collection**: Gather client feedback and relay relevant information to the appropriate teams for ongoing service enhancement.
- **Collaboration**: Work closely with sales and marketing teams to support client outreach initiatives and promotional activities.
- **Project Assistance**: Help manage and participate in various online projects as needed, ensuring deadlines are met and objectives are achieved.
- **Training Support**: Participate in training sessions, enhancing your knowledge base for improved client service delivery.
### Requirements: **Educational Background:** - High school diploma or equivalent; pursuing a degree in a relevant field (e.g., Business, Communications) is a plus.
**Experience:** - No prior experience required; however, any internships or volunteer work in customer service or related fields will be considered an advantage.
**Personality Traits:** - Hardworking: Demonstrate a strong work ethic, commitment, and reliability in the execution of tasks.
- Passionate: Exhibit enthusiasm for providing exceptional client service and a willingness to learn and grow within the role.
**Soft Skills:** - Project Management: Ability to juggle multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment.
- Research: Strong analytical skills with the ability to conduct thorough research and synthesize information to support client needs.
### Benefits: - **Free Accommodation**: Enjoy complimentary housing as you start your journey with us in Hamilton.
- **Relocation Allowance**: Financial assistance to help you settle into your new role and location.
- **Medical Coverage**: Access to comprehensive medical benefits to ensure your health and well-being.
### Working Environment: At Eastman Chemical, we embrace a culture that challenges norms and encourages bold thinking.
We prioritize innovation and creativity, providing our employees with an atmosphere where they can thrive and contribute to meaningful work.
### Equal Opportunity Statement: Eastman Chemical is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
We encourage applicants from all backgrounds to apply.
If you are passionate about customer service and are ready to take the first step in your professional career, we encourage you to apply for the Online Client Service Specialist position at Eastman Chemical.
Join us in making a difference!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
