**Job Title:** Online Client Service Officer **Company:** Kohl's **Location:** Nelson, Nelson, NZ **Job Type:** Part-Time **Seniority:** Associate Level **Years of Experience:** 4 ### Job Description: Kohl's is seeking a dedicated and hardworking **Online Client Service Officer** to join our vibrant team in Nelson, NZ. As part of our commitment to delivering exceptional service to our online customers, you will play a crucial role in ensuring client satisfaction and managing inquiries effectively. Our ideal candidate is reliable, possesses strong research and people management skills, and is passionate about providing excellent service while contributing to our community through our corporate social responsibility initiatives. This is a part-time position that offers a great opportunity to develop your skills in a supportive and engaging environment. ### Key Responsibilities: - **Customer Interaction:** Serve as the primary point of contact for online clients, addressing inquiries, resolving issues, and providing information about products and services via email, chat, and social media platforms. - **Inquiry Resolution:** Actively manage and follow up on customer inquiries and complaints to ensure timely resolution, striving to exceed customer expectations and maintain a positive brand image. - **Research and Analysis:** Conduct thorough research to accurately address client inquiries and identify trends in customer feedback for continuous improvement of service delivery and customer experiences. - **Order Management:** Assist customers with their online orders, including tracking, processing returns, and handling exchanges, ensuring a seamless shopping experience. - **Collaboration:** Work closely with other departments including logistics, marketing, and IT to streamline processes and improve overall client service delivery. - **Training and Development:** Participate in the training of new team members, enhancing their client interaction skills and familiarizing them with Kohl's systems and policies. - **Feedback Implementation:** Collect and analyze customer feedback to develop strategies that enhance the client service experience and align with company goals. - **Community Engagement:** Actively participate in corporate social responsibility initiatives, working on projects that give back to the local community and promote Kohl's values. ### Requirements: - **Experience:** Minimum of 4 years of experience in customer service, preferably in an online or retail environment. - **Education:** High school diploma or equivalent required; a degree in business or a related field is a plus. - **Skills:** - Strong research abilities to effectively address and resolve customer inquiries. - Proven people management skills with the ability to de-escalate issues and foster positive client relationships. - Proficiency in using customer service software and CRM systems. - Excellent verbal and written communication skills to convey information clearly and professionally. - **Personality Traits:** - Hardworking and proactive with a strong work ethic. - Reliable and dependable, able to establish trust with clients and team members. - **Availability:** Must be available to work flexible hours, including evenings and weekends, to accommodate client needs. ### Benefits: - **Employee Discounts:** Enjoy exclusive discounts on store products. - **Retirement Plan:** Access to a competitive retirement savings plan to help you secure your financial future. - **Paid Overtime:** Eligible for paid overtime for hours worked beyond scheduled shifts. ### Working Environment: Kohl's values giving back to the community. Join us in participating in corporate social responsibility initiatives that foster a sense of community both inside and outside of work. ### Application Deadline: Please submit your application by **October 31, 2024. ** ### Equal Opportunity Statement: Kohl's is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status. Join us at Kohl's and help us deliver outstanding service to our customers while making a positive impact in our community!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.