Online Client Service Manager

Job Description: MGM Resorts International is seeking a dedicated and motivated Online Client Service Manager to join our team in Wellington, Wellington, NZ. As a part-time role at the mid-to-senior level, this position requires a minimum of 6 years of experience in client service management or related fields. Responsibilities:- Manage online client accounts, including responding to inquiries, resolving issues, and ensuring client satisfaction- Develop and maintain relationships with clients to understand their needs and provide personalized service- Analyze client data and feedback to identify opportunities for improvement and develop strategies to enhance the online client experience- Collaborate with internal teams, including marketing, sales, and IT, to ensure a seamless online client service experience- Monitor online platforms and social media channels for client feedback and engagement- Present findings and recommendations to senior management to drive strategic decision-making Requirements:- Proven experience in client service management or related fields- Excellent communication and interpersonal skills- Strong analytical and problem-solving abilities- Ability to work independently and collaboratively in a fast-paced environment- Proficiency in online platforms and social media- Bachelor's degree in business, marketing, or a related field preferred Personality Traits:- Dedicated- Motivated Soft Skills:- Presentation- Analysis Benefits:- Life insurance- Dental insurance- Retirement plan Working Environment:At MGM Resorts International, we embrace diversity and create an inclusive culture that values and respects all perspectives. We are committed to providing a supportive and inclusive work environment where all employees feel welcome and appreciated. Equal Opportunity Statement:MGM Resorts International is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or any other protected status in accordance with all applicable federal, state, and local laws.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.