**Job Title:** Online Client Service Manager **Company:** LawVu **Location:** Hamilton, Waikato, New Zealand **Job Type:** Part-Time **Seniority:** Mid-to-Senior Level **Years of Experience:** 8+ --- ### **Job Description:** LawVu is seeking a dedicated and proactive Online Client Service Manager to join our innovative team in Hamilton, Waikato. We are looking for an individual with a passion for client engagement and exceptional problem-solving skills, who thrives in a dynamic environment. As part of our commitment to delivering a superior service to our clients, this part-time role will involve providing guidance, support, and solutions to ensure an exceptional experience for our client base. ### **Responsibilities:** - **Client Relationship Management** - Develop and maintain strong relationships with clients through regular communication and check-ins. - Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly and effectively. - **Client Onboarding** - Oversee the onboarding process for new clients, ensuring a smooth transition and comprehensive understanding of our services. - Conduct training sessions for clients on the use of our platform while providing relevant resources and support. - **Service Improvement** - Continuously assess client feedback and service delivery processes to identify areas for improvement. - Collaborate with internal teams to recommend enhancements to our offerings based on client needs and trends. - **Research & Analysis** - Conduct regular research to keep abreast of industry trends and best practices in client service management. - Analyze client data and metrics to inform strategic decisions and improve service outcomes. - **Problem-Solving** - Proactively identify potential challenges that clients may face, and develop creative solutions to address them. - Escalate complex issues as needed and follow through promptly to ensure resolution. - **Reporting & Documentation** - Maintain accurate records of client interactions, issues, and resolutions using our CRM system. - Prepare and present regular reports to the management team on client satisfaction trends and service performance metrics. - **Collaboration** - Work closely with Sales, Marketing, and Product Development teams to relay client insights and enhance service offerings. - Act as an advocate for clients within the organization to ensure their voices and needs are prioritized. ### **Requirements:** **Experience:** - 8+ years of experience in client service or customer relationship management, preferably within a B2B or SaaS environment. **Education:** - A Bachelor's degree in Business Administration, Communications, or a related field is preferred. **Technical Skills:** - Proficiency in CRM software and Microsoft Office Suite. - Familiarity with online collaboration tools and project management software. **Personality Traits:** - **Independent:** Able to work autonomously while managing project timelines and client needs effectively. - **Adaptable:** Comfortably adjusts to changing scenarios and client demands, embracing innovation and flexibility. **Soft Skills:** - **Research:** Strong research skills to gather data and insights that inform decision-making. - **Communication:** Excellent verbal and written communication skills, able to articulate complex ideas clearly to clients and team members. ### **Benefits:** - Paid Time Off (PTO) - Company equipment provided for remote work - Free food and refreshments in the office ### **Working Environment:** At LawVu, we embrace a culture that values creativity and encourages fresh ideas and inventive solutions. Our team is passionate about pushing boundaries and developing innovative practices to enhance client satisfaction. ### **Deadline to Apply:** Applications will be accepted until ******** . ### **Equal Opportunity Statement:** LawVu is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds, experiences, and perspectives. --- If you meet the qualifications and are ready to contribute to an exciting and forward-thinking organization, we encourage you to apply for the Online Client Service Manager position at LawVu.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
