Online Client Service Manager

Job Description:HCA Holdings is seeking a part-time Online Client Service Manager to join our team in Christchurch, Canterbury, NZ.
As an Associate Level position, the ideal candidate will have at least 5 years of experience in client services and a proven track record of success in managing online client relationships.Responsibilities: 1.
Manage online client accounts and relationships to ensure high levels of customer satisfaction.
2.
Provide timely and efficient responses to client inquiries and resolve any issues or concerns in a professional manner.
3.
Collaborate with cross-functional teams to deliver comprehensive solutions to clients' needs.
4.
Develop and implement strategies to improve client retention and grow online client base.
5.
Analyze data and metrics to drive decision-making and optimize client service processes.
6.
Stay up-to-date on industry trends and best practices in online client management.Requirements: 1.
Demonstrated experience in online client service management.
2.
Strong adaptability and resilience in a fast-paced environment.
3.
Excellent leadership and decision-making skills.
4.
Ability to multitask and prioritize tasks effectively.
5.
Excellent communication and interpersonal skills.
6.
Proficiency in using CRM software and other client service tools.Benefits: 1.
Dental insurance 2.
Travel opportunities 3.
Travel & spending expenses covered 4.
Opportunities for unlimited personal and professional growthEqual Opportunity Statement: HCA Holdings is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Deadline to apply: 2024-08-10Join our dynamic team at HCA Holdings and help us deliver exceptional online client service to our clients.
Apply now!How to apply:Apply on GrabJobs and you will be notified if shortlisted for the job.
Original job Online Client Service Manager posted on GrabJobs .
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