Online Client Service Assistant

UMI Digital is seeking a motivated and detail-oriented individual to join our team as an Online Client Service Assistant in Hamilton, Waikato, NZ. This part-time entry-level position requires at least 1 year of experience in a customer service or administrative role. Responsibilities: 1. Respond to client inquiries via email, chat, and phone in a timely and professional manner. 2. Assist clients with account setup, troubleshooting, and general inquiries. 3. Process orders, returns, and exchanges accurately and efficiently. 4. Collaborate with other team members to ensure a seamless client experience. 5. Maintain accurate client records and documentation. 6. Assist with special projects and tasks as needed. Requirements: 1. Independent and hardworking with the ability to prioritize tasks effectively. 2. Strong decision-making skills and the ability to work well in a team environment. 3. Excellent communication and interpersonal skills. 4. Proficient in Microsoft Office and other relevant software. 5. Ability to adapt to a fast-paced and dynamic work environment. Benefits: 1. Employee discounts on UMI Digital products. 2. Retirement plan options. 3. Opportunities for training and professional development. Working Environment: At UMI Digital, we prioritize understanding and empathy in all client interactions. We strive to create a supportive and inclusive work environment where all team members feel valued and respected. Deadline to Apply: Interested candidates should submit their application by September 16, 2024. Equal Opportunity Statement: UMI Digital is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.