**Job Title:** Online Chat Support Representative **Company:** Oshkosh **Location:** Hamilton, Waikato, NZ **Job Type:** Part-time **Seniority:** Entry Level **Years of Experience:** 1 --- **Job Description:** Oshkosh is seeking an enthusiastic and confident Online Chat Support Representative to join our dynamic team in Hamilton, Waikato.
As a key player in our customer support department, you will be responsible for providing exceptional service to our customers through real-time chat interactions.
This entry-level position is perfect for individuals who are energetic, adaptable, and eager to contribute to a customer-centric environment.
### Responsibilities: - **Customer Interaction:** Engage with customers in a friendly and professional manner via live chat, addressing inquiries, providing product information, and troubleshooting issues to ensure customer satisfaction.
- **Problem-Solving:** Analyze customer concerns and provide appropriate solutions or escalate to relevant departments as needed.
Display a strong ability to assess situations and offer effective recommendations.
- **Documentation:** Maintain detailed records of customer interactions and feedback in our CRM system, ensuring accuracy and confidentiality.
- **Product Knowledge:** Develop an in-depth understanding of the company's products and services to effectively respond to customer questions and promote features and benefits.
- **Persuasion and Influence:** Utilize persuasive communication techniques to positively influence customer decisions, promoting products and services based on their needs.
- **Collaboration:** Work closely with team members and other departments to ensure a seamless customer support experience, sharing insights and feedback to improve processes.
- **Continuous Learning:** Participate in training sessions and other professional development activities to enhance product knowledge and customer service skills.
- **Flexibility:** Adapt to changing business needs and thrive in a fast-paced environment while maintaining a positive attitude.
### Requirements: - **Experience:** Minimum of 1 year of experience in a customer service role, preferably in online support or chat environments.
- **Education:** High school diploma or equivalent; further education in a related field is a plus.
- **Personality Traits:** Energetic and confident with a positive disposition.
Ability to thrive in a high-energy environment.
- **Soft Skills:** - **Persuasion:** Proven ability to influence customer decisions through effective communication.
- **Adaptability:** Ability to quickly adjust to new challenges, priorities, and customer needs.
- **Technical Proficiency:** Familiarity with chat support software, CRM systems, and basic computer literacy is required.
Experience with Microsoft Office Suite is a plus.
- **Communication Skills:** Excellent verbal and written communication skills, with a strong command of the English language.
Additional language skills are advantageous.
### Benefits: - **Travel Opportunities:** Gain exposure to various locations while working with a global company.
- **Gym Membership:** Access to a gym membership as part of our commitment to employee wellness.
- **Employee Discounts:** Enjoy exclusive discounts on our products and services as a valued member of the Oshkosh team.
### Working Environment: At Oshkosh, we provide an inclusive and supportive environment that fosters personal and professional growth.
We are dedicated to creating opportunities to advance your skills and develop your career within the organization.
--- **Application Deadline:** Please submit your application by ******** .
**Equal Opportunity Statement:** Oshkosh is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Join us in making a difference and apply today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
