**Job Title:** Online Chat Support Associate **Company:** Southern **Location:** Hamilton, Waikato, NZ **Job Type:** Part-Time **Seniority:** Entry Level **Years of Experience:** 0 ### **Job Overview:** Southern is seeking a motivated and reliable Online Chat Support Associate to join our dynamic team in Hamilton, Waikato.
In this entry-level position, you will be responsible for delivering top-notch customer service through our online chat platform.
This role is perfect for individuals who are looking to start their careers in customer support and want to work in a vibrant and supportive environment.
As a part of our commitment to transparency and effective communication, you will be encouraged to share your insights and contribute to improving our processes.
### **Key Responsibilities:** - **Customer Assistance:** Provide prompt and friendly assistance to customers via online chat, addressing inquiries, resolving issues, and ensuring a positive experience.
- **Product Knowledge:** Stay up-to-date with Southern's products and services to effectively answer customer questions and provide accurate information.
- **Issue Resolution:** Analyze customer queries and troubleshoot issues, escalating complex problems to the appropriate teams when necessary.
- **Documentation:** Maintain accurate and concise records of customer interactions, feedback, and any issues encountered to assist with process improvements.
- **Collaboration:** Work closely with team members and other departments to ensure customer needs are met and feedback is shared effectively.
- **Customer Feedback:** Gather customer feedback and share insights with the team to contribute to service improvements and enhance customer satisfaction.
- **Continuous Improvement:** Participate in training programs and development opportunities to enhance product knowledge and skills.
- **Availability:** Be flexible with hours, accommodating varying workloads, and maintaining punctuality in attendance.
### **Requirements:** - **Education:** High school diploma or equivalent; further education or coursework in communication or customer service is a plus.
- **Experience:** No prior experience required; however, any experience in customer service, retail, or hospitality will be beneficial.
- **Personality Traits:** - Motivated: A self-starter with a desire to achieve personal and team goals.
- Reliable: Dependable in attendance and performance, with the ability to meet deadlines consistently.
- **Soft Skills:** - Leadership: Ability to demonstrate initiative and guide customers toward solutions, while being a supportive team member.
- Analytical Skills: Strong analytical skills to assess customer needs and provide effective solutions or escalate appropriately.
- **Technical Skills:** Familiarity with computers, chat software, and basic troubleshooting skills for technical issues.
### **Benefits:** - **Relocation Allowance:** Receive support for relocation expenses to ensure a smooth transition to Hamilton.
- **Free Food:** Enjoy complimentary meals during your work hours to nourish you while you work.
- **Company Transportation:** Accessible transportation options provided to assist with commuting needs.
### **Working Environment:** At Southern, we foster a culture of transparency and open dialogue.
We encourage effective communication at all levels, enabling team members to share ideas, feedback, and suggestions for improving our processes and customer experience.
We believe that every voice matters, and our collaborative environment allows everyone to contribute meaningfully to our shared goals.
### **How to Apply:** If you are eager to kickstart your career in customer support, we would love to hear from you!
Please submit your application, including your resume and a cover letter, detailing your interest in the Online Chat Support Associate position.
**Application Deadline:** September 29, 2024 ### **Equal Opportunity Statement:** Southern is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
