**Job Title:** Online Chat Support Associate **Company:** Apache **Location:** Hamilton, Waikato, NZ **Job Type:** Part-Time **Seniority:** Entry Level **Years of Experience:** 0 **Company Overview:** At Apache, we strive to foster a collaborative and innovative work environment that treats every team member like family.
Based in Hamilton, Waikato, we provide exceptional service to our customers through various channels, with a strong emphasis on online communication.
We believe that strong connections enhance our team dynamic and improve customer satisfaction.
### Job Description: We are seeking a motivated and resilient Online Chat Support Associate to join our dynamic customer service team.
This entry-level position is perfect for individuals who are passionate about helping others and eager to learn and grow within a technology-driven company.
As an Online Chat Support Associate, you will play a key role in connecting with customers, addressing their inquiries, and providing information about our products and services through online chat.
Your main goal will be to enhance customer satisfaction and contribute to a positive brand experience.
### Key Responsibilities: - **Customer Support:** - Respond promptly and efficiently to customer inquiries via online chat.
- Provide accurate and clear information regarding products, services, and promotions.
- Troubleshoot and resolve customer issues by understanding their needs and offering appropriate solutions.
- **Relationship Building:** - Establish strong connections with customers, ensuring they feel valued and understood.
- Follow-up with customers to ensure their inquiries are resolved and to foster ongoing relationships.
- **Feedback and Improvement:** - Document customer interactions and feedback to help identify trends and areas for improvement in service delivery.
- Contribute innovative ideas to enhance the chat support process and overall customer experience.
- **Research and Resource Utilization:** - Utilize available resources and tools to provide accurate information to customers in real-time.
- Engage in self-directed research to improve knowledge about products and the company's services.
- **Team Collaboration:** - Collaborate with colleagues to share customer insights and collectively improve service quality.
- Participate in team meetings to discuss challenges, successes, and potential improvements in the chat support process.
### Requirements: - **Education:** - A high school diploma or equivalent is required.
Any prior experience in customer service or an interest in the field is a plus, but not mandatory.
- **Personality Traits:** - Resilient: Ability to handle challenging situations and customer concerns with a calm demeanor.
- Motivated: A self-starter who is eager to learn and grow within the customer service industry.
- **Soft Skills:** - Innovation: Willingness to think outside the box to provide unique solutions that enhance customer interactions.
- Research: Strong aptitude for due diligence and exploring various avenues to find accurate information and solutions.
- **Technical Skills:** - Basic computer skills, including proficiency in navigating online chat platforms and familiarity with Microsoft Office or Google Suite.
- Ability to quickly learn and adapt to new software and technology.
### Benefits: - Paid sick leave to support your health and wellbeing.
- Free food to keep you fueled during your shifts.
- Profit sharing that rewards your contribution to the team's success.
### Working Environment: At Apache, we pride ourselves on building strong connections and treating colleagues as an extended family.
We foster an inclusive, supportive, and collaborative atmosphere that encourages growth and professional development.
### Application Process: If you're excited about joining a team that values creativity, problem-solving, and strong customer relationships, we'd love to hear from you!
Please submit your application by **September 19, 2024**.
**Equal Opportunity Statement:** Apache is an equal opportunity employer, committed to fostering an inclusive and diverse workplace.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
