**Job Title:** Online Chat Support Assistant **Company:** Masco **Location:** Auckland, Auckland, NZ **Job Type:** Part-time **Seniority:** Associate Level **Years of Experience:** 3 --- **Job Description:** Masco is seeking a dynamic and motivated Online Chat Support Assistant to join our customer service team in Auckland.
As an integral part of our team, you will be responsible for responding to customer inquiries, providing product information, and resolving issues through our online chat platform.
This is a part-time position suited for those who thrive in a fast-paced environment and enjoy assisting customers in a confident and independent manner.
**Responsibilities:** - Engage with customers via online chat, providing prompt and professional support.
- Address inquiries regarding product details, order status, and company policies with clarity and confidence.
- Troubleshoot and resolve customer issues, ensuring satisfaction and timely follow-up.
- Maintain accurate records of customer interactions and update the customer relationship management (CRM) system.
- Collaborate with other team members to identify recurring issues and contribute to the improvement of our support processes.
- Adapt communication style to meet the diverse needs of clients, ensuring a positive experience.
- Participate in training sessions to stay updated on product knowledge and customer service best practices.
- Provide feedback and insights to management regarding customer trends and potential areas for improvement.
- Uphold a high level of attention to detail in all interactions and documentation to ensure consistency and accuracy.
- Foster a positive and proactive work environment, taking ownership and responsibility for your contributions to the team.
**Requirements:** - Minimum 3 years of experience in a customer service role, ideally in an online support environment.
- Proven ability to engage customers confidently and independently in a digital setting.
- Excellent written communication skills with a focus on clarity and professionalism.
- Strong adaptability skills to quickly adjust to changing needs or processes.
- High level of attention to detail to ensure accuracy in all customer interactions and data management.
- Familiarity with CRM systems and online chat support tools is a plus.
- Ability to work flexible hours, including weekends or evenings as needed.
**Personality Traits:** - Confident: Possess the ability to communicate effectively and assertively with customers, establishing trust and rapport.
- Independent: Capable of managing tasks without constant supervision while taking ownership of responsibilities.
**Benefits:** - Competitive hourly wage with opportunities for paid overtime.
- Vision insurance to support your eye health needs.
- Disability insurance for your peace of mind.
**Working Environment:** At Masco, we cultivate a sense of ownership and responsibility at every level.
We believe that each team member plays a vital role in our customer success while fostering a collaborative and supportive environment.
**Deadline to Apply:** Applications are open until October 5, 2024.
Masco is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
We encourage applications from all qualified individuals regardless of race, color, gender identity, sexual orientation, disability, or any other characteristic protected by applicable law.
--- If you are an adaptable, detail-oriented individual with a passion for customer service, we encourage you to apply and join our team at Masco!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
