**Job Title:** Online Call Center Specialist **Company:** Land O'Lakes **Location:** Auckland, Auckland, NZ **Job Type:** Part-Time **Seniority:** Entry Level **Years of Experience:** 1 ### Job Description Land O'Lakes is seeking a dedicated and adaptable Online Call Center Specialist to join our dynamic team in Auckland. This position is perfect for an enthusiastic individual looking to embark on their professional journey in a customer-centric role. As an Online Call Center Specialist, you will be the first point of contact for our valued customers, providing exceptional service and support through various digital communication channels. ### Key Responsibilities - **Customer Engagement:** Serve as the primary contact for customers via chat, email, and social media, ensuring a high level of satisfaction and engagement that aligns with Land O'Lakes' standards. - **Issue Resolution:** Accurately assess customer inquiries and complaints and efficiently resolve issues or escalate as needed, maintaining a customer-first approach. - **Product Knowledge:** Maintain an in-depth knowledge of Land O'Lakes products and services to inform customers appropriately and enhance their experience. - **Documentation:** Accurately document customer interactions in our CRM system, ensuring all information is clear, concise, and accessible for future reference. - **Collaboration:** Work closely with team members and other departments to resolve issues and enhance the customer experience. Foster a cooperative environment that promotes teamwork and shared success. - **Performance Metrics:** Meet or exceed key performance metrics such as response time, resolution rate, and customer satisfaction scores. - **Training Participation:** Engage in ongoing training and professional development opportunities to enhance personal and team performance. - **Feedback Loop:** Actively provide feedback on customer trends and insights that can influence product improvements and service enhancements. - **Project Management:** Assist in managing smaller projects within the department, ensuring tasks are completed efficiently and in a timely manner. ### Qualifications **Education & Experience:** - A minimum of 1 year of experience in a customer service role, preferably in a call center or online support environment. **Skills and Competencies:** - **Personality Traits:** - Dedicated and passionate about delivering excellent customer service. - Adaptable, able to pivot quickly based on customer needs and company directives. - **Soft Skills:** - Strong project management skills to assist in the coordination of team initiatives. - Excellent cooperation abilities, fostering a collaborative atmosphere within the team. **Technical Skills:** - Proficiency in using CRM software and communication tools (e.g., Microsoft Office Suite, Chatbots). - Basic troubleshooting ability with technology and software applications. ### Benefits - **Parental Leave:** Comprehensive parental leave policy to support family needs. - **Company Equipment:** Provision of necessary equipment to ensure a comfortable and effective work environment. - **Training & Professional Development:** Opportunities for ongoing training and career development to further enhance skills and advance career paths. ### Working Environment Land O'Lakes fosters a culture that encourages curiosity and questioning to fuel innovation and growth. We believe in creating a work environment where employees feel valued and able to contribute ideas freely. ### Application Deadline Please submit your application by ********** ** to be considered for this exciting opportunity. ### Equal Opportunity Statement Land O'Lakes is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. --- Join us at Land O'Lakes and be a part of a team that values your contributions and promotes personal and professional growth! We look forward to hearing from you!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
