Serko Ltd, a leading online travel management company based in Auckland, NZ, is seeking a highly motivated and dedicated individual to join our team as an Online Call Center Officer. This part-time entry-level position offers the opportunity to gain valuable experience in a fast-paced and dynamic work environment. Responsibilities: - Handle incoming calls and emails from customers regarding travel bookings, changes, and inquiries - Provide exceptional customer service and support, ensuring high levels of customer satisfaction - Utilize company software and systems to assist customers with their travel-related needs - Stay up to date on company policies, procedures, and services to provide accurate information to customers - Collaborate with other team members to resolve customer issues and ensure timely responses - Meet and exceed performance targets for call resolution, customer satisfaction, and quality assurance Requirements: - 1 year of experience in a customer service or call center role preferred - Excellent communication skills, both verbal and written - Strong problem-solving abilities and attention to detail - Ability to work independently and prioritize tasks effectively - Emotional intelligence and the ability to empathize with customers - Innovative mindset and willingness to adapt to new technologies - Must be a dedicated individual who takes pride in delivering high-quality service - Must be willing to work flexible hours, including evenings and weekends Benefits: - Paid overtime opportunities - Life insurance coverage - Training and professional development opportunities to enhance skills and knowledge - Empowered working environment that encourages employees to take ownership and make impactful decisions Deadline to Apply: Qualified candidates are encouraged to apply by July 22, 2024. Equal Opportunity Statement: Serko Ltd is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds, including those with disabilities and those from minority groups. All qualified candidates will be considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, genetic information, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
