Online Account Support Officer

Job Description: FMC Technologies is seeking a motivated and detail-oriented individual to join our team as an Online Account Support Officer in Hamilton, Waikato, NZ.
This is a full-time entry-level position with no prior experience required.
Responsibilities: - Provide online support to customers regarding their accounts, including troubleshooting issues, answering inquiries, and resolving complaints in a timely and professional manner - Assist with account setup, maintenance, and updates as needed - Collaborate with other team members to ensure a seamless customer experience - Monitor and analyze account activity to identify trends and opportunities for improvement - Maintain accurate records of customer interactions and transactions - Stay up-to-date on company products, services, and policies to provide accurate information to customers - Contribute to the development and implementation of new processes and procedures to enhance customer satisfaction Requirements: - Resilient and independent with the ability to work effectively under pressure - Strong leadership skills with the ability to take initiative and drive results - Highly adaptable and able to thrive in a fast-paced environment - Excellent communication and interpersonal skills - Proficient in using online platforms and customer service software - Bachelor's degree in a related field preferred but not required Benefits: - Company-provided equipment for remote work - Gym membership - Paid sick leave Working Environment: At FMC Technologies, we nurture an entrepreneurial atmosphere, even within an established organization.
We believe in fostering creativity, innovation, and collaboration to drive success for our employees and customers.
Deadline to Apply: September 9, 2024 Equal Opportunity Statement: FMC Technologies is an equal opportunity employer and is committed to creating a diverse and inclusive workplace.
We welcome and encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.